One member this week is understandably outraged that American Express took four months to refund $10,000 of duplicate charges on a Platinum card. Amex as a gesture of apparent “goodwill” has agreed to reimburse the interest accrued over that period. Our member queries whether more compensation is claimable for the inconvenience and headache. One member believes that Amex … [Read more...]
Non-Airline Loyalty Programs
Non-Airline Loyalty Programs is a popular topic at the Australian Frequent Flyer. In this category we provide tips, tricks and chat about Non-Airline Loyalty Programs. This includes credit cards, hotels and supermarket loyalty programs.
If you want to dive a bit deeper into Non-Airline Loyalty Programs you should definitely read our guide on Flybuys Travel.
It is time for a good old fashion vent about pet hates and hassles that are experienced at hotels the world over. Whether it be the quality of the sheets or the position of the toilet roll, our members discuss all manner of concerns surrounding hotel accommodation. A common gripe is the failure of most hotels to let guests check-in early. If the room is available, there … [Read more...]
Frequent Flyer points have been a feature of many credit card schemes for a long time. Lucrative sign-on bonuses, points per dollar spent and bonus points at certain partners have all been used as marketing tools to help the schemes gain traction. With the market saturated with products, it was only going to be a matter of time before this activity spilled over into other card … [Read more...]
This week one of our members has a question about how to enjoy some luxury, without bill shock come checkout time I've booked my wife and I on a trip to Japan via Hong Kong. The flight is a 1st class award redemption with a 1 night stop over in Hong Kong. I'm hoping for a touch of luxury, is anyone aware of good value upmarket options for dining and/or accommodation? Being … [Read more...]
It appears that the old adage “it’s hard to get good help” rings true in some situations with one member complaining about the customer service (or lack thereof) experienced at Citibank. This member was flummoxed that the customer service representative required the full year (including the century!) of birth when verifying credit card accounts. Our members jump to share … [Read more...]