As the coronavirus crisis continues, many airline passengers are still waiting for refunds from cancelled flight bookings. Meanwhile, some passengers have discovered that they would have to pay extra – thousands of dollars, in some cases – to rebook their cancelled flights for a different date.

This is exactly what happened recently to a Lufthansa customer in Germany. They were asked to pay a fare difference of around $5,000 to rebook their flights from Stockholm to Buenos Aires, after the airline cancelled their original flights. The matter was taken to court in Germany and the airline lost, resulting in a very consumer-friendly change to the airline’s procedures!

In Episode 37 of the AFF on AIR podcast, Matt Graham chats to Dr Matthias Böse, the lawyer that fought against Lufthansa in this court case. In this episode, we also provide an update on the current refund & travel credit policies of Qantas, Jetstar and Virgin Australia. And find out how Australians could benefit from passenger-friendly airline regulations in Europe and the United States.

Listen now to AFF on AIR Episode 37: “Flight Changes, Refunds & Travel Credits”

You can also view the episode notes. If you’d like to discuss this episode, ask Matt a question or suggest a topic for a future episode, you can join the discussion on the AFF on Air Discussion thread.

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Matt Graham
The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 60 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil, New Zealand & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can contact Matt at [email protected]


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Peter Kerr

Thanks Matt – very informative interview with Matthias Böse. Looks like the Europeans have better formal flight refund protection than Australians. It would be great to hear about the refund policies of other world airlines affecting Australians such as LATAM etc. I’m currently going through a very frustrating and stressful struggle with Flight Centre and LATAM on combined international and domestic flights worth in excess of $A6k. LATAM will not engage with me always just referring me back to my travel agency.