Privacy Policy

Last Update: 16 June 2021

The Australian Frequent Flyer (AFF) Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. References in this document to “us,” “our,” and “we” refer to AFF.

If we change our privacy policies and procedures, we will post those changes on this page to keep you aware of what information we collect, how we use it, how you can control it, and under what circumstances we may disclose it.

What Information Do We Collect?

When you visit our website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and website-use information collected on an aggregate basis as you and others browse the site.

1. Personal Information You Choose to Provide

Registration Information: You will provide us information about yourself when you purchase AFF products and services, contact our support team, or register for email newsletters and alerts.

Email Information: If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

2. Website Use Information

Similar to other commercial websites, this site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how this site is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at this site, and the websites visited just before and just after our site.

We, our advertisers, and ad serving companies may also use small technology or pieces of code to determine which advertisements and promotions users have seen and how users responded to them. To ensure compliance with to the new EU data protection laws coming into effect on 25 May 2018, we have instructed our ad serving company to remove personalised data from EU users that can be used for ad serving.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service, and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to this website, new services, and special offers we think you will find valuable. You may notify us of your desire not to receive these offers by clicking the unsubscribe link contained in each such email.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Some of our business partners (e.g. advertisers) use cookies that originate from their sites. We have no access or control over those cookies.

How Do We Use Information We Collect from Cookies?

As you use this website, the site uses its cookies to differentiate you from other users. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our web server’s log files, allow us to calculate the aggregate number of people visiting this site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve this site and better serve our customers. Cookies do not allow us to gather any personal information about you and we do not generally store any personal information that you provided to us in your cookies.

How Can You Delete Cookies?

You have the ability to delete any cookies from your system at any time. How you do this depends on your browser, but can usually be done from an option under the Preferences tab.

Sharing Information with Third Parties

The information we collect is used to improve the content of this site and the quality of our service, and is not shared with or sold to other organizations for commercial purposes. That being said, your information could be shared under the following circumstances:

We use third parties to facilitate our business, including, but not limited to, sending email and processing payments. In connection with these offerings and business operations, these third parties may have access to your personal information for use in connection with those business activities.

It may become necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service, or as otherwise required by law.

Notice of New Services and Changes

Occasionally, we may also use the information we collect to notify you about important changes to this website, new services, and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by clicking the unsubscribe link contained in each such email.

Transactional Data

We may process information relating to transactions, including purchases of goods and services, that you enter into with us. Payment processing is handled by our payment services providers, Paypal and Stripe. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at www.paypal.com/au/webapps/mpp/ua/privacy-full and https://stripe.com/en-au/privacy.

Google Analytics

We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at www.google.com/policies/privacy.

Advertising

This Site is affiliated with CMI Marketing, Inc., d/b/a CafeMedia (“CafeMedia”) for the purposes of placing advertising on the Site, and CafeMedia will collect and use certain data for advertising purposes. To learn more about CafeMedia’s data usage, click www.cafemedia.com/publisher-advertising-privacy-policy

Your Consent

By using this site you consent to our collection and use of your personal information as described in this Privacy Policy.

Contact Us

If you have any questions about this privacy statement or the professional practices of australianfrequentflyer.com.au, you may contact me directly.

Clifford Reichlin
Director
PO Box 539
Black Rock
VIC 3193
Australia.