Qantas is trialling additional security measures to protect its members’ frequent flyer accounts against fraud. Once the changes are implemented, activities such as logging into your frequent flyer account or redeeming points will become a two-step process. Using what’s known as “two-factor authentication”, Qantas will soon require its frequent flyers to either enter a code sent … Continued
Qantas has begun trialling free in-flight wifi on one of its domestic Boeing 737 aircraft, with the service to be rolled out to the entire domestic fleet from later this year. In addition to offering internet access, Qantas will offer customers free access to television and movies through Foxtel and Netflix. Flyers will also have … Continued
Qantas may still call Australia home, but calls to the Qantas Frequent Flyer Service Centre will soon be answered by staff in the Philippines. More than 100 Australian jobs will be lost when Qantas shuts its Melbourne-based call centre later this year. The Frequent Flyer Service Centre handles calls relating to the use of Qantas points, … Continued
Qantas has axed its Aquire loyalty program for small to medium businesses, in favour of the newly-launched Qantas Business Rewards. It’s not just a name change, with several significant changes being made to the program. Qantas Business Rewards, like its predecessor Aquire, enables business owners to earn additional points on employees’ flights, as well as … Continued
The personal details of numerous Qantas customers have been compromised after they were mistakenly sent to the wrong email address. Qantas recently emailed customers flying out of Melbourne, warning them of delays during roadworks on the Tullamarine Freeway. These emails mistakenly contained the surnames and booking reference numbers of other passengers. If the email recipient … Continued
Redeeming frequent flyer points for Business class seats can be difficult at the best of times – let alone four seats on the same flight. But that’s exactly what one member is hoping to do for their upcoming family holiday to Japan. We’re planning a family trip to Japan for October 2018 and will have enough … Continued
Qantas has come under fire over its inability to notify members that their points are about to expire. One member recently lost thousands of Qantas Frequent Flyer points, but says they were never warned by the airline. Qantas claims that it notifies members by email around a month before their points are due to expire. … Continued
One of the best deals of the year on Qantas points is back! Until 31 December, you can earn 5 points for every dollar spent on Qantas gift vouchers. That’s on top of the points you could earn for taking the flights and for buying the vouchers with a credit card. Qantas vouchers can be used to book … Continued
It’s no secret that Qantas has been considering flying non-stop from Perth to London as early as next year, using its new Boeing 787 Dreamliner aircraft. But it seems this new flight, which would be one of the world’s longest, may not go ahead after all. Qantas will receive its first Boeing 787 aircraft in … Continued
After many years as a Qantas Platinum member, one frequent flyer has decided to give up their status and quit the frequent flyer game. Lamenting the gradual devaluation of the Qantas Frequent Flyer program, this member decided that the benefits of their status were no longer worth the money being spent to stay loyal to Qantas. … Continued
Qantas has quietly announced a range of price increases for upgrades using Qantas points across its domestic and international network. The cost of a points upgrade will increase by as much as 25% on some routes, with those upgrading from cheaper Economy class tickets hit the hardest under the revised rates. For domestic flights, the … Continued
A Qantas flyer is bitterly disappointed after the airline refused to award any points or status credits for their flight. The Qantas flight to Shanghai was booked directly on the airline’s website. Our member had been relying on the status credits to reach the next status tier. Qantas advertises that all Qantas flights booked on its … Continued
