Showing the latest news for category Qantas.
Qantas will refurbish its entire fleet of Airbus A380s, with new seats in all cabin classes and a new on-board lounge on the upper deck. The upgrades will provide a welcome boost for Qantas’ ageing A380 fleet, but Qantas flyers will need to wait another 2-3 years. The Business class and Premium Economy seats will … Continued
When Qantas introduced the A380 to its fleet in 2008, the airline’s flagship long-haul aircraft featured a world-leading Business class product. Fast-forward nine years and the seats are starting to show their age. While other airlines have continuously improved their Business class products, some of our members believe the Qantas product now lags behind. One … Continued
A Qantas flyer is still waiting for compensation after they were downgraded from First class. This member had booked a First class award from Dallas to Sydney for his wife using Qantas points. But the flight was cancelled at short notice. An alternative routing was offered via Los Angeles and Auckland on other airlines, but … Continued
It takes a lot of flying to achieve Qantas Platinum One status. But as one member recently discovered, there is another way. Well, kind of… This member recently noticed that a colleague with Gold status was proudly displaying Platinum One bag tags on their luggage. When questioned, this colleague admitted to buying the Q bag … Continued
Gold and Platinum frequent flyers will no longer be able to enjoy the extra legroom of exit row seats free of charge. Qantas has begun charging for these prized seats on all flights. This includes short domestic flights. All flyers will now need to pay the fee, which ranges from $20 to $180 per flight, … Continued
Frequent flyer points do not have an unlimited life. Your Qantas points will expire if your account is inactive for more than 18 months. If your points are due to expire soon, you can prevent this by earning or redeeming at least one Qantas point before this happens. Otherwise, you stand to lose your entire … Continued
Connecting from a domestic to an international flight in Sydney can be a time-consuming process. The international and domestic terminals are located several kilometres apart. Passing through the immigration and security checkpoints can also be a lengthy process. Despite this, Qantas continues to sell connections with as little as 60 minutes between the scheduled arrival … Continued
One of the well-publicised benefits of Qantas’ partnership with Emirates is reciprocal access to both airlines’ airport lounges. Qantas frequent flyers are allowed to use the Emirates lounge when flying Qantas or Emirates, and vice versa. But Qantas flyers have reported being turned away from Emirates lounges. A Platinum Qantas flyer recently tried to access … Continued
Qantas has been accused of misleading customers by advertising and selling flights in a higher class of travel than they really are. There is a well-known issue with the Qantas website where flights will be filed in a premium class of travel, even though some segments of the journey are in a lower cabin class. … Continued
Tickets for Qantas’ non-stop Perth-London flights are now on sale. Qantas will become the only airline to offer non-stop flights from Australia to Europe when it begins flying from Perth to London on 24 March next year. Qantas is hoping that its customers will pay a premium for the convenience of a direct flight. The … Continued
One member is furious after Qantas cancelled their flight, then downgraded them from Business to Economy on the replacement flight. To make matters worse, this member has not received any compensation for the downgrade. This member was travelling with their wife and infant son from Sydney to New York, with a stopover in Los Angeles. … Continued
Qantas recently increased the number of points required for a flight upgrade to Premium Economy, Business or First class. An Economy to Business class upgrade to Los Angeles, for example, increased from 72,000 to 90,000 points. So, do Qantas point upgrades still represent good value? The short answer is that upgrades are still good value for … Continued