Flight Delays is a popular topic for discussion at the Australian Frequent Flyer. No one welcomes delays of any kind, but sometimes they are unavoidable.
Would you fly on the same day as an important event, such as a wedding? That’s the question michaele asks this week as they weigh up the pros & cons of cutting their short trip even shorter in order to avoid arriving back in Australia on the day of their wedding. Looking for your advice … Continued
It’s been an embarrassing week for Jetstar after the airline was ranked last in an international survey comparing more than 70 airlines. The abysmal ranking earned Jetstar just one star out of five in the survey conducted by Choice in conjunction with Consumers International. But is Jetstar really the worst airline in the world? The … Continued
Flight delays can be frustrating, but sometimes there’s a silver lining. If you’re flying on a European airline, or any other airline on a flight departing Europe, you could be entitled to compensation. The European Union has generous laws designed to help passengers affected by flight delays and cancellations. The “EU261” regulations entitle passengers to … Continued
Our member mushez recently sampled China Southern Airlines on a quick trip to China. Four China Southern flights were taken in total as our member flew from Brisbane to Shanghai and back, with a stopover in Guangzhou in both directions. So, would the airline meet expectations? Concerned about the quality of the catering, our member stocked … Continued
This week our members complain about the notoriously unpredictable approach of Qantas to priority baggage. One member has status, flies business class and has priority marked luggage but finds that their bags are still often the last to arrive off the conveyor. Many members find this frustrating given that priority luggage is trumpeted as a … Continued
If you’ve ever been involved in a dispute with an airline, you probably know how frustrating it can be. Airlines are often unwilling to do the right thing by the customer and as a passenger, it’s often easy just to give up. But did you know that there is an advocate that may be able … Continued
Our member Gungadin6’s recent Air New Zealand nuisance has been received with mixed reactions by our forum members. Gungadin6 was on an Auckland to Sydney flight when it was diverted to Melbourne without explanation. Upon arrival in Melbourne our member was still not given an explanation and waited for forty five minutes to get to … Continued
The famous (and sometimes the not so famous) are known for the occasional dummy spit. That moment when they feel like someone clearly does not know who they are. For a purser onboard Korean Air this week, such a moment resulted from a career-limiting move they made onboard a departing flight. And it was all … Continued
One platinum member this week is furious that they were pulled from a flight for arriving at the gate 15 minute prior to departure time. This resulted in our member having to fork out an additional $120 to catch a later flight. It would seem that Virgin made little effort to track our traveler down … Continued
These days it seems it’s almost a daily occurrence. Be it helping themselves to their duty free stash or just taking advantage of the airlines generosity, passengers are confusing the cabin with a public bar and acting accordingly. With an unruly passenger onboard, and cabin safety of paramount importance, the resultant diversion comes at great … Continued
Whether you travel once a year or once a week, chances are delays and cancellations will eventually impact your plans. For a leisure traveller, it could be said your time is not so important. But what about someone in business, can the airlines be held liable for the productivity lost? After a recent bad experience … Continued
An unexpected flight cancellation can cause havoc to a carefully scheduled itinerary. However, an unexplained and unexpected flight cancellation can cause havoc coupled with frustration which in turn can be a lethal travel combination! This week our members discuss whether a passenger has the right to know the reasons for flight cancellations. Many members felt … Continued