Why I Send Airlines Compliments for Great Service
Most passengers don’t take the time to compliment great service, so airlines love it when customers do. They often pass on the feedback to the employee and their manager.
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Post Flight
Here you can read articles related to post flight activities. This includes topics such as lost luggage, immigration and the like.
The Crazy Adventure of an AFF Member’s Lost Phone
In the Qantas safety video played at the start of every flight, passengers are told that if they lose their phone they should contact a crew member immediately. “Please avoid moving
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Airline Customer Advocate “Ineffective”
There are renewed calls for the Airline Customer Advocate to be replaced by an independent ombudsman, after consumer advocacy group CHOICE found it has failed to resolve airline complaints –
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Lufthansa Loses Case Against Hidden City Ticketer
Earlier this year, Lufthansa attempted to sue a passenger that exploited hidden-city ticketing. After they skipped the last flight on their ticket, the German airline demanded this customer pay the
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Canada Introduces Air Passenger Protections
If you’re flying to, from or within Canada, you’re now entitled to up to $1,000 in compensation if your flight is delayed or cancelled. And if you’re bumped from a
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