How to Write an Effective Airline Complaint
When writing a complaint to an airline, you’re more likely to get the desired outcome if you keep it succinct, take out the emotion and clearly state what you want.
Category: Post Flight
Are Ground Handlers Gaming Baggage Delivery KPIs?
Airlines often use the time it takes to get the first bag onto the carousel as a key performance metric for baggage handlers. Are ground handling companies gaming this to inflate their KPIs?
Why I Send Airlines Compliments for Great Service
Most passengers don’t take the time to compliment great service, so airlines love it when customers do. They often pass on the feedback to the employee and their manager.
The Crazy Adventure of an AFF Member’s Lost Phone
In the Qantas safety video played at the start of every flight, passengers are told that if they lose their phone they should contact a crew member immediately. “Please avoid moving your seat or trying to retrieve it as phones as tablets may be damaged or destroyed if caught in the seat mechanism,” the safety video … Continued
Airline Customer Advocate “Ineffective”
There are renewed calls for the Airline Customer Advocate to be replaced by an independent ombudsman, after consumer advocacy group CHOICE found it has failed to resolve airline complaints – especially during COVID-19. Since 2012, the Airline Customer Advocate (ACA) should have been helping Australians to resolve airline complaints. But its scope is limited and … Continued