From next week, travel agents operating in the state of New South Wales will need to disclose any commission, referral fees or incentives they receive from their suppliers. The new rule is part of increased disclosure obligations that will apply to NSW businesses, including intermediaries such as agents. The new state-based laws also require businesses to "disclose terms or … [Read more...]
Planning & Booking
Planning & Booking is a popular topic at the Australian Frequent Flyer. Here we provide tips, tricks and chat about planning and booking your trip.
If you plan to travel on an award flight, buying Qantas frequent flyer points may be appropriate. This is especially true if you are short of a few points for your planned Qantas itinerary.
With Australia's international borders effectively closed since March due to the COVID-19 pandemic, it's no surprise that many travellers are getting itchy feet. It's also little surprise that there have been countless news and blog articles predicting when international borders may re-open. There's nothing wrong with that - it's a matter of huge public interest. … [Read more...]
If you've had a flight cancelled due to COVID-19, you may have had to change your travel dates or ended up with a credit voucher to use towards a future trip. Unfortunately, these travel credit vouchers come with their own limitations. As well as limited expiry dates, one common complaint has been that the voucher could only be used to book a new trip costing the same or … [Read more...]
Flight Centre has reversed its controversial policy of charging $300 per passenger for involuntary flight cancellations due to the COVID-19 pandemic. The travel agency will also refund customers that have already been charged the cancellation fee after the ACCC threatened legal action. As Australian Frequent Flyer reported four weeks ago, many Flight Centre customers were … [Read more...]
Flight Centre has now capped its controversial cancellation fees at $600 per booking and extended the validity of its credit vouchers. But this may not be enough to stem the enormous customer backlash over the travel agency's COVID-19 policy. Flight Centre has come under fire for charging $300 per passenger in its own cancellation fees - on top of any airline or supplier … [Read more...]