The Qantas website has been plagued with errors since it was "upgraded" earlier this month. Unfortunately, one of the most serious problems has still not yet been resolved. The Qantas website is currently overcharging for some Classic Flight Reward bookings. The correct amounts of taxes and carrier charges are being applied, but the amount of Qantas points quoted for many … [Read more...]
Qantas
Qantas and it's frequent flyer program are popular topics at the Australian Frequent Flyer. Qantas is Australia's national carrier, and has Jetstar as a subsidiary. The Qantas Frequent Flyer program is easily Australia's largest loyalty program.
The best use of Qantas frequent flyer points is to upgrade to a higher cabin class. Read our guide how to get a flight upgrade with frequent flyer points for more information.
Five Qantas Status Runs
Just short of the next status tier with Qantas Frequent Flyer? If you haven't quite flown enough in your membership year to qualify (or re-qualify) for elite status, you might consider undertaking a Qantas status run. Status credits, which count towards your membership level with the airline, can only be earned by flying. The concept of a "status run" is to book a flight … [Read more...]
Qantas Refund Black Hole
An AFF member and Qantas Platinum frequent flyer is still waiting for a Qantas refund of $4,000, two months after they had to cancel their flight. And they could be waiting a lot longer, as Qantas has stopped responding to emails and phone calls. PaulDQLD had originally booked two return Qantas Business class fares from Sydney to Bangkok. For these tickets he paid $5,963 and … [Read more...]
Qantas Club Pass Sold to Minor that Can’t Legally Use Lounge
Qantas has had all sorts of IT problems over the past week. Its scheduled system upgrade last Wednesday took far longer than expected, leaving frequent flyers unable to access their accounts or use their Qantas points for many hours. But it's a different IT problem that has upset AFF member juddles this week. Qantas routinely emails flyers with invitations to purchase … [Read more...]
Soft Landings: What happens to Qantas status if you don’t fly?
To maintain elite status with Qantas, you normally need to earn a minimum number of status credits. You also need to take at least 4 Qantas or Jetstar flights per membership year. But what happens if you don't fly enough? Qantas uses a system known to frequent flyers as "soft landings". If you don't retain your Qantas Frequent Flyer status, you won't necessarily fall back to … [Read more...]
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