How I Upgraded to Business Class for $32 with OptiontownUpgrading to Business Class doesn’t have to be expensive. In fact, I was recently able to upgrade an international flight from Economy to Business Class for the princely sum of $32. For this price I not only received a Business Class seat and service on the flight, but also priority check-in and airport lounge access.

The cheap upgrade was possible through a platform called Optiontown. The website offers discounted upgrades on 10 airlines including Vietnam Airlines, Air India and EgyptAir.

How Optiontown upgrades work

If you’ve booked a flight on any participating airline, you can enter your booking reference number on the Optiontown website and you’ll be offered the chance to upgrade to Business Class for a reduced price. The price for the “Upgrade Travel Option” is fixed, however you can offer to pay a higher amount to increase your priority in the upgrade queue.

You’ll then be notified up to 3 days before your flight, and no later than 4 hours before departure whether your upgrade has been successful. If it was successful, you’ll fly in Business Class. Alternatively, if Business Class is full and an upgrade is not available, Optiontown promises to refund your money within 5 business days.

As well as upgrades, Optiontown sells lounge access, guaranteed empty neighbour seats and various other services for various airlines.

How I upgraded for $32

Recently I flew with Air Namibia from Cape Town to Windhoek. A few weeks before the flight, I logged on to OptionTown and was given the option to upgrade my flight for just USD22 (AU$32).

Optiontown upgrade offer on Air Namibia
Optiontown upgrade offer on Air Namibia

The price difference between an Economy and Business Class ticket on this flight would have been $150, so this was an excellent deal! I paid the $32 by credit card and received a confirmation email.

On the morning of my flight – around 12 hours before departure – I received an email from OptionTown informing me that my upgrade had been successful.

Optiontown upgrade confirmation email
Optiontown upgrade confirmation email


Which airlines offer Optiontown upgrades?

There are currently 10 airlines that partner with Optiontown to offer discounted flight upgrades. These airlines are:

  • Air Burkina
  • Air Namibia
  • Air India
  • Biman Bangladesh
  • Cambodia Angkor Air
  • EgyptAir
  • NokScoot
  • Oman Air
  • Vietnam Airlines
  • Vistara

The cost of an upgrade varies by route and airline. For example, upgrading on this Air India domestic flight would cost USD79.

Optiontown upgrade offer on Air India
Optiontown upgrade offer on Air India

The benefits and inclusions also vary. In general, you’ll receive all the benefits of Business Class when upgrading via Optiontown, except for extra frequent flyer points and ticket flexibility. This generally includes priority check-in, boarding and baggage, lounge access and additional baggage allowance. But there are exceptions, for example, upgrading on Vietnam Airlines may not entitle you to lounge access.

If your upgrade is unsuccessful, you should receive a refund within 5 business days. However, beware that Optiontown has received mixed reviews online, with some users saying it took much longer to get a refund. So, do follow up to ensure you receive your refund if you’re entitled to one. There have also been some reports of upgrades being confirmed by Optiontown but then not being honoured by the airline at check-in. (In this instance, you would still be entitled to a refund.)

Many other airlines use Plusgrade

While only 10 airlines use Optiontown, many dozens use the Plusgrade system to offer passengers the opportunity to “bid” for an upgrade in what is essentially a silent auction. Qantas, Virgin Australia and Air New Zealand are among the many airlines using Plusgrade.

Between Plusgrade and Optiontown, you have the opportunity to bid for empty Business Class seats on many airlines all over the world. Most airlines are happy to earn a little extra revenue for seats that would otherwise fly empty, which is also great for travellers.

P.S. You can also read a review of the Air Namibia Business Class experience.


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Matt Graham
The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 60 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil, New Zealand & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

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Thats interesting. A couple of years ago I was flying from Shanghai to Taipei, I was at the counter, exhausted from a big trip. I asked how much to upgrade.

50 bucks!


Priority at both ends. Lounge access. Great seat. Best $50 I have spent in a long long time. The priority through security in Shanghai was worth it by itself.


Sounds great but what is the login details for plusgrade and option in.

Harry McDonald

I was in the UK last month and used Seatfrog to upgrade a train trip from London to Leeds.
Very similar process.


What if it’s a codeshare? eg AI Delhi to Mauritius is a MK codeshare.


CAVEAT EMPTOR The Plus-Grade is not necessarily anything close to a good deal anymore unfortunately. You need to do your reserarch first. With some airlines they have made the minimum bid allowed only 3-5% below the cost of the fare (&taxes) difference between discount economy and what a business class ticket can THEN be purchased for (so much higher than the cost of the lower cost business tickets sold months in advance). When I first used this option around ten years ago the minimum cost was a fraction of what it is today. With two airlines that I have flown… Read more »


I’ve never received an upgrade as such but twice I have received an offer of a reasonable upgrade from cheap economy to Business on Qatar. This was about three years ago. I had paid 1400 aud for a return flight MEL-FCO-MEL in December then got an email from Qatar asking if I wanted to upgrade to business class for 1300aud just for the Melbourne to Doha leg. I thought that it was good value, especially as it was close to Xmas and economy would have been busy. I received the same offer again about six months later on the same… Read more »