At least three AFF members, as well as their family members, had their Velocity accounts suspended last week. These members all received emails from Velocity Frequent Flyer stating that unusual activity had been detected on their accounts, and that they would be suspended for up to 30 days while an audit is conducted. The affected … Continued
Did you know that Delta Air Lines operates a couple of fifth-freedom flights within Asia? The US-based carrier and Virgin Australia partner has daily flights to Tokyo’s Narita Airport from both Singapore and Manila. These fifth-freedom Delta intra-Asia routes present a couple of interesting opportunities for members of Virgin Australia’s Velocity Frequent Flyer program. Not … Continued
This week marks exactly 100 years since the end of World War One. As you would expect, there have been a flurry of announcements to mark the occasion. But a recent move by Virgin Australia has caused quite a stir. Virgin Australia has announced that it will offer priority boarding to military veterans. The airline … Continued
Virgin Australia’s new “The House” lounges at Sydney and Melbourne airports opened just a week ago. Replacing the old Etihad Airways lounges in Sydney and Melbourne, these lounges are available to Virgin Australia Business Class passengers, Velocity Gold & Platinum members and Virgin Lounge members when departing on an international Virgin Australia flight. The lounges … Continued
Virgin Australia has today launched a brand new promotion on point transfers to Velocity Frequent Flyer. During the month-long promotion, you can earn a 15% Velocity point bonus when converting points from most Australian credit card rewards programs to Velocity. You’ll also earn bonus points when transferring points from Flybuys and many hotel loyalty programs … Continued
Since 2016, Virgin Australia has imposed a hefty “Etihad Airways Reward Seat Carrier Charge” when redeeming Velocity points for Etihad flights. This Etihad carrier charge adds up to USD300 ($420) to every single Etihad flight sector booked using Velocity points. Until recently, Virgin Australia was charging this Etihad carrier charge on all Etihad reward flight … Continued
Virgin Australia is now offering double Velocity points on new flight bookings for travel next year. Book by 22 October 2018 to receive double points on Virgin Australia flights taken between 1 January and 9 October 2019. To receive double Velocity points, you’ll need to first register on the Velocity Frequent Flyer website. Then, just … Continued
The ability to transfer Virgin Australia Velocity points to Singapore Airlines KrisFlyer miles is a hugely popular benefit of the Velocity Frequent Flyer program. Sadly, the number of Velocity points you’ll need to transfer to KrisFlyer will increase significantly from next year. You can currently convert Velocity points to KrisFlyer miles – or vice versa – at … Continued
Since Airberlin went broke last year, Alitalia has been the only Virgin Australia partner airline operating flights within Europe. The Italian flag carrier, which also has ongoing financial difficulties, has been a partner of Virgin Australia and Velocity Frequent Flyer since April 2016. With hubs in Rome and Milan, Alitalia operates many short-haul flights within … Continued
A Virgin Australia customer was recently overcharged by more than $4,000. But, despite acknowledging the error, Virgin initially refused to refund any of the money. This customer claims that an airline representative even threatened to cancel their Velocity Frequent Flyer membership and revoke their Platinum status if they submitted a credit card chargeback claim. The … Continued
Earlier this week, we brought you the story that Qantas has removed all music from its domestic in-flight entertainment. Claiming that fewer and fewer flyers are tuning in to music, Qantas decided back in July to remove the music playlists and CD collections in favour of more film and TV content. Many in the Australian … Continued
Flybuys is once again offering selected members three months of complimentary Virgin Australia Gold status! As part of the ‘Explore Gold’ offer, Flybuys members are also able to extend their status for a further year by earning just 80 Velocity status credits in 3 months. The Virgin Australia Explore Gold offer was sent yesterday to … Continued
