As Alaska Airlines is a Qantas partner airline and a member of the Oneworld alliance, its flights are available to book using Qantas Frequent Flyer points. But when redeeming Qantas points for seats in Alaska Airlines’ premium cabin, Qantas Frequent Flyer members are being routinely overcharged. Instead of paying “Business Class” prices, Qantas Frequent Flyer … Continued
EXCLUSIVE | Most Qantas customers who’ve tried to contact the airline’s call centre in recent months will be aware that it has major problems. Apart from the long wait times often running into hours, nearly everyone who doesn’t have Qantas Platinum or Platinum one status is having their calls redirected to one of Qantas’ outsourced … Continued
Qantas passengers will finally be able to select exit row and extra legroom seats on long-haul flights again from tomorrow, with the airline removing the block on these seats that was introduced two years ago. When flying long-haul in Economy Class to faraway destinations like Singapore, Johannesburg, Los Angeles or London, an exit row seat … Continued
Qantas’ first commercial flights to Rome since 2003 haven’t even taken off yet, but some flights on the flying kangaroo’s seasonal Perth-Rome service are already sold out. Qantas will commence 3x weekly Sydney-Perth-Rome flights on 22 June 2022 using Boeing 787-9 Dreamliners. The route will run over the peak European summer period and the September … Continued
Earlier this month, we brought you the story about Qantas’ plan to remove domestic airport check-in kiosks and replace them with new self-service machines that can only print luggage tags and charge for excess baggage. This new technology is now a reality, with Qantas commencing a trial of the new airport kiosks that cannot check … Continued
When calling an airline to make a simple enquiry about a confirmed booking, you certainly wouldn’t expect them to cancel your entire ticket without your consent or knowledge. But that’s exactly what happened to a Qantas Frequent Flyer member recently after they called Qantas to enquire about changing their Business Class flights. AFF member davidhes had … Continued
Update: Since this article was published, Qantas appears to have pulled all First Class award inventory. For many people with Qantas Frequent Flyer points, redeeming for a First Class international flight is the “holy grail” of rewards. But it can be exceptionally difficult to find Qantas First Class award availability, even if you have status … Continued
Last week, Qantas announced a huge order of brand new Airbus aircraft. The showpiece of the announcement was the new Airbus A350-1000s which will fly Qantas’ non-stop “Project Sunrise” flights from Sydney to London and New York. But Qantas also announced a large order of Airbus A321XLR and A220 aircraft which will ultimately replace the … Continued
Throughout the pandemic, Qantas has offered a range of initiatives to help frequent flyers to extend their status. After initially extending everyone’s status for one year in 2020, Qantas in 2021 and 2022 has also offered frequent flyers based in Australia and New Zealand the opportunity to extend their status for another year by booking … Continued
Qantas Frequent Flyer is giving 30% off the points required for Classic Flight Rewards to selected Australian regional destinations, for travel from 1 June until 30 November 2022. This discount is available when booking by 15 May 2022. In addition, Qantas has turned over 1,700 flights on 33 Qantas regional routes into “Points Planes” for … Continued
Many Qantas customers have not received any compensation after they didn’t receive food as advertised on their flights. To make matters worse, one passenger has now been waiting two months for a response from Qantas Customer Care after their Business Class meal contained pieces of plastic. Qantas not forthcoming with compensation for reduced Easter long … Continued
Qantas will now restore its direct flights from Perth to London from 23 May 2022 – around four weeks earlier than previously planned. The announcement comes just days after Qantas had to offload large numbers of bags and passengers from its Darwin-London flights due to emergency runway works at Darwin International Airport. With a shortened runway … Continued
