Qantas Frequent Flyer points don’t expire as long as you earn or redeem at least one point every 18 months. But if they do expire, you can get some of your expired Qantas points back by completing a Qantas points “challenge”.
How to get expired Qantas points back
Qantas Frequent Flyer offers members the opportunity to earn back 50% of their expired points if certain criteria are met.
To be eligible for a Qantas points challenge, you must contact the airline within 12 months of your points expiring. If you lost your points more than a year ago, the airline will only offer to help in “exceptional circumstances”, for example, due to a medical condition or other companionate grounds. This is assessed on a case-by-case basis and you may be required to show proof of your hardship. The airline will then offer you a challenge to get your points back.
If you believe you qualify for a Qantas points challenge, you’ll need to contact the Qantas Frequent Flyer Service Centre. You can do this by calling 13 11 31, emailing email@example.com or via web chat.
How the Qantas points reinstatement challenge works
Qantas used to restore all of your expired points upon completion of the required challenge. However, this policy changed in early 2020 and Qantas Frequent Flyer will now only offer to give you back 50% of your previous points balance. This is despite Qantas telling the 2019 ACCC inquiry into loyalty schemes that it gives members the opportunity to earn back all of their points if they have expired.
To get 50% of your Qantas points back, the challenge requires you to earn at least 2,500 new Qantas points from at least two different sources. You’ll have six months to complete this challenge from the date that you contacted Qantas to request it.
The points can be earned from any source including from a credit card, shopping at Woolworths, taking a Qantas flight, Qantas Wine purchases, Qantas Hotels bookings or even Qantas car insurance. Importantly, it is not necessary to take a flight – the points can be earned with any of the frequent flyer program’s partners.
Once the challenge is completed, Qantas will reinstate half of your previous points balance. But you will still lose the other 50% – so it’s a good idea to ensure your frequent flyer points never expire in the first place!
Keep your Qantas account active to prevent points expiring
To keep your Qantas points alive, all you need to do is earn or redeem at least one point every 18 months. There are many ways to earn and redeem points, including by shopping at Woolworths, so this is not a difficult task. You can even earn Qantas points for free by completing Red Planet surveys.
However, family transfers do not count as activity. If you transfer points to a frequent flyer account that has had no activity for more than 18 months, the points will expire immediately.
Read more: How to Stop Qantas Points Expiring
It’s worth noting that Qantas also allows new parents to place their tier status on hold if they take at least six months off work to spend time with their family. The Qantas Status Hold benefit is available for up to 18 months.