Qantas Frequent Flyer points don’t expire as long as you earn or redeem at least one point every 18 months. But if they do expire, you can get expired Qantas points back by completing a Qantas points “challenge”.
How to get expired Qantas points back
Qantas Frequent Flyer offers members the opportunity to earn back their expired points if certain criteria are met.
To be eligible for a Qantas points challenge, you must contact the airline within 12 months of your points expiring. If you lost your points more than a year ago, the airline will only offer to help in “exceptional circumstances”, for example, due to a medical condition or other companionate grounds. This is assessed on a case-by-case basis and you may be required to show proof of your hardship. The airline will then offer you a challenge to get your points back.
If you believe you qualify for a Qantas points challenge, you’ll need to contact the Qantas Frequent Flyer Service Centre. You can do this by calling 13 11 31, emailing firstname.lastname@example.org or via web chat.
How the Qantas points reinstatement challenge works
To get your original Qantas points back, you’ll need to earn at least 2,500 new Qantas points from at least two different sources. You’ll have six months to complete this challenge from the date that you contacted Qantas to request it.
The points can be earned from any source including from a credit card, shopping at Woolworths, taking a Qantas flight, Qantas Wine purchases, Qantas Hotels bookings or even Qantas car insurance. Importantly, it is not necessary to take a flight – the points can be earned with any of the frequent flyer program’s partners.
Once the challenge is completed, Qantas will reinstate your previous points balance.
Keep your Qantas account active to prevent points expiring
Of course, it’s much better to ensure your frequent flyer points don’t expire in the first place! All you need to do is earn or redeem at least one point every 18 months to keep your Qantas balance alive. There are many ways to earn and redeem points, so this is not a difficult task. You can even earn Qantas points for free by completing Red Planet surveys.
However, family transfers do not count as activity. If you transfer points to a frequent flyer account that has had no activity for more than 18 months, the points will expire immediately.
Read more: How to Stop Qantas Points Expiring
It’s worth noting that Qantas also allows new parents to place their tier status on hold if they take at least six months off work to spend time with their family. The Qantas Status Hold benefit is available for up to 18 months.