Qantas’s loyalty business is now much more than just the Qantas Frequent Flyer program. There’s also Qantas Business Rewards, Qantas Club, Qantas Points Club, the Green Tier program, and alongside this, Qantas now sells everything from wine to insurance. There’s not much more that can be added, but that hasn’t stopped Qantas researching the possibility … Continued
If you have Points Club membership, Qantas Frequent Flyer Silver status or a premium Qantas co-branded credit card, you may have received some complimentary Qantas lounge invitations. These one-time passes can generally be used to access domestic Qantas Club and international Qantas Business Lounges before flying on the same day with Qantas or Jetstar. If … Continued
When I needed to fly from Melbourne to Sydney with a checked bag this week, I’ll be honest – Qantas was not my first choice. Given all the delays, cancellations and lost bags of late – combined with Qantas’ woeful customer service on the ground when things go wrong – I would have preferred to … Continued
Qantas has finally fixed an error with the way its website prices Classic Flight Rewards on Alaska Airlines after more than a year. Last month, Australian Frequent Flyer highlighted a glitch with the Qantas website where Business Classic Reward seats on Alaska Airlines were being incorrectly priced at the higher “First Class” level. The Qantas website even … Continued
When booking a series of flights on one ticket, you would expect to be looked after if the first flight was delayed and you missed your onward connection as a result. But this is not what happened to an AFF member who recently booked a Qantas ticket to Greece. In fact, Qantas abandoned the passengers … Continued
For Qantas Frequent Flyer members who earn at least 350,000 points each year, Points Club Plus membership comes with some great benefits. But for Qantas flyers who already hold Gold, Platinum or Platinum One status, one of the key Points Club Plus benefits is absolutely useless. Qantas has realised this, and could now be considering changes … Continued
There appears to be a systematic problem where Qantas call centre staff are accidentally cancelling confirmed Classic Flight Reward bookings when customers call to enquire about changing their flights. Over recent months, multiple Australian Frequent Flyer members have reported that their Classic Reward bookings were cancelled without their knowledge after they phoned Qantas. In each … Continued
Lounge access is now available at all of the international airports where Qantas currently flies except for Dili. Qantas today reopened its international Business Lounge in Wellington, as well as its Auckland Business & First Lounges. It also recently reopened its Singapore First Lounge and Perth International Transit Lounge, which is now available to eligible passengers … Continued
Throughout the pandemic, many Qantas customers have complained about having to wait many weeks or months to receive a refund from Qantas for cancelled flights. Others have found it too difficult to request a refund. The good news is that Qantas recently made changes to its refund processes to make it easier and faster for … Continued
Qantas will fly non-stop from Perth to Johannesburg in South Africa, with a new thrice-weekly service launching in November 2022. Operating on Tuesdays, Thursdays and Saturdays, QF65 will depart Perth at 3pm and arrive in Johannesburg after 11 hours and 15 minutes of flying at 8.15pm, local time. The return service QF66 will depart Johannesburg … Continued
When deciding which airline to fly to London, there were several reasons that Peter, the husband of AFF member Alectoris, decided to book with Qantas. A key consideration was that Qantas offers non-stop flights from Australia to the UK, avoiding the uncertainty of transiting via a third country given the changing COVID-19 situation. Being particularly … Continued
Qantas Frequent Flyer is giving 30% off Classic Flight Reward seats in Economy on selected international routes until 19 June 2022. The discount covers Qantas flights on eligible routes for travel dates between 23 July 2022 and 1 June 2023. It also covers various Jetstar flights for travel from 23 July 2022 until 25 March … Continued
