Showing the latest news for category Qantas.
Ever since Qantas closed its airport sales counters and service desks, customers at the airport with ticketing issues have been forced to phone the Qantas call centre. If you arrive at the airport and there’s a problem with your booking or you need to purchase a ticket, the Qantas staff at the airport have not … Continued
Last Monday, I wrote an article explaining how you could get better customer service from Qantas by taking advantage of the current Double Status Credits offer to reach Platinum status. The theory being that, as a Platinum member, Qantas would answer your phone calls promptly and at least provide a basic level of customer service. … Continued
The problems with the Qantas call centre are well-documented on Australian Frequent Flyer and elsewhere. Unless you happen to have Platinum or Platinum One status with Qantas Frequent Flyer, you’ll often wait hours on hold just to speak to somebody who isn’t trained properly, can’t help, puts you on hold, or hangs up on you. (Or … Continued
It’s been 10 months since Qantas last ran a Double Status Credits promotion. Since then, one of the most common and hotly debated questions on AFF has been “when will the next double status credits offer be?” The wait is finally over, with Qantas launching a new promotion today! This offer gives Australian-based frequent flyers … Continued
Qantas will reopen its international Business Lounges in Sydney, Melbourne and Brisbane on 27 March 2022, as more international flights resume. This will relieve some of the pressure on the Qantas First Lounges in Sydney and Melbourne, which had been getting quite full lately during peak times as more people return to the skies. Meanwhile, … Continued
Qantas Frequent Flyer is discounting the points required for selected Classic Flight Reward bookings in Economy Class by 30%, for bookings made between 16-20 March 2022. The discount is available on selected routes, for travel dates from 1 May 2022. Eligible routes include the “golden triangle” domestic routes between Sydney, Melbourne and Brisbane, as well … Continued
Qantas has made it easier for businesses to achieve a higher level in its Qantas Business Rewards program, while also increasing the benefits offered with each tier. Changes include larger discounts on flights and Qantas Club membership, as well as a new Gold Accelerator offer. Qantas Frequent Flyer members who book through Qantas Business Rewards … Continued
Unless you’re lucky enough to have Platinum or Platinum One status, dealing with the Qantas contact centre has become a maddening experience lately. The wait times are often astronomical, and if your call is directed to one of the outsourced overseas call centres operated by Mindpearl, the staff are often poorly trained and unable to … Continued
Throughout the pandemic, airlines have had to cancel a lot of flights. This is already inconvenient enough for customers who had booked tickets on flights that are no longer going ahead. But airlines including Qantas have found a way to make the experience even worse for passengers. Over the last couple of years, Qantas has … Continued
A Qantas passenger is $79 out of pocket after staff refused to let her check-in without a COVID test certificate that she didn’t actually need. The passenger, who is the wife of AFF member gidxg03, was travelling with Qantas from Melbourne to London via Darwin, with an onward connection to Ireland. At the time of … Continued
Classic Flight Reward availability on Qantas long-haul flights in Business Class has been rather limited lately, with seats unavailable on many of Qantas’ popular international routes. But one Qantas route with ample award availability at the moment in Business Class is Melbourne-Delhi, a route that Qantas started flying in December 2021. Qantas currently flies 4x … Continued
Qantas Frequent Flyer members with status expiring between July and December 2022 are now being offered an additional 12-month extension. This offer is available to Australian and New Zealand residents, who can activate it by booking at least one new eligible Qantas or international Jetstar flight. The booking must be made by the end of … Continued