Showing the latest news for category Qantas.
Qantas is offering 50% off individual Qantas Club memberships to people who join or renew for one year by 11 April 2022. With this deal, you could join Qantas Club for one year as a new member for $399 – a saving of $300. This comprises of the $99 Qantas Club joining fee, which is … Continued
If you’ve had trouble using a Qantas flight credit or believe you were overcharged when doing so, the Australian Competition & Consumer Commission (ACCC) would like to hear from you. The ACCC is now calling for submissions from Qantas customers about their experiences when trying to use Qantas flight credits. Qantas customers are invited to … Continued
It’s obvious to anyone who’s tried to contact Qantas recently – be it by phone, email, social media or elsewhere – that the airline has completely lost the plot when it comes to customer service. For Qantas customers, the complete lack of basic customer service on the ground is beyond frustrating. But please, for just … Continued
The Qantas website may have plenty of irritating IT bugs, and there are quite a few basic things that can’t be done on it. But one good thing about the Qantas website is that it displays award flight availability for most Qantas Frequent Flyer partner airlines. This includes reward flights operated by Qantas, all Oneworld … Continued
Ever since Qantas closed its airport sales counters and service desks, customers at the airport with ticketing issues have been forced to phone the Qantas call centre. If you arrive at the airport and there’s a problem with your booking or you need to purchase a ticket, the Qantas staff at the airport have not … Continued
Last Monday, I wrote an article explaining how you could get better customer service from Qantas by taking advantage of the current Double Status Credits offer to reach Platinum status. The theory being that, as a Platinum member, Qantas would answer your phone calls promptly and at least provide a basic level of customer service. … Continued
The problems with the Qantas call centre are well-documented on Australian Frequent Flyer and elsewhere. Unless you happen to have Platinum or Platinum One status with Qantas Frequent Flyer, you’ll often wait hours on hold just to speak to somebody who isn’t trained properly, can’t help, puts you on hold, or hangs up on you. (Or … Continued
It’s been 10 months since Qantas last ran a Double Status Credits promotion. Since then, one of the most common and hotly debated questions on AFF has been “when will the next double status credits offer be?” The wait is finally over, with Qantas launching a new promotion today! This offer gives Australian-based frequent flyers … Continued
Qantas will reopen its international Business Lounges in Sydney, Melbourne and Brisbane on 27 March 2022, as more international flights resume. This will relieve some of the pressure on the Qantas First Lounges in Sydney and Melbourne, which had been getting quite full lately during peak times as more people return to the skies. Meanwhile, … Continued
Qantas Frequent Flyer is discounting the points required for selected Classic Flight Reward bookings in Economy Class by 30%, for bookings made between 16-20 March 2022. The discount is available on selected routes, for travel dates from 1 May 2022. Eligible routes include the “golden triangle” domestic routes between Sydney, Melbourne and Brisbane, as well … Continued
Qantas has made it easier for businesses to achieve a higher level in its Qantas Business Rewards program, while also increasing the benefits offered with each tier. Changes include larger discounts on flights and Qantas Club membership, as well as a new Gold Accelerator offer. Qantas Frequent Flyer members who book through Qantas Business Rewards … Continued
Unless you’re lucky enough to have Platinum or Platinum One status, dealing with the Qantas contact centre has become a maddening experience lately. The wait times are often astronomical, and if your call is directed to one of the outsourced overseas call centres operated by Mindpearl, the staff are often poorly trained and unable to … Continued