Virgin Australia Velocity points expire if your account has no activity for 24 months. This means your Velocity points will be safe as long as you earn or redeem at least one point every two years.
This seems simple enough, but thousands of members’ points expire unredeemed every year. If you’re not actively using your frequent flyer account, it can be easy to forget about the points… then, when you decide to use them, they’re gone!
So this doesn’t happen to you, we’ve put together a guide to ensuring your Virgin Australia Velocity points never expire…
What counts as Velocity account activity?
Since Virgin Australia Velocity points expire after 24 months of account inactivity, you need to ensure you make a qualifying transaction on your account at least once every two years. In general, any time that you earn or redeem Velocity points is counted as activity on your account.
But according to the section 3.1 of the Velocity Frequent Flyer terms & conditions, the following activities don’t stop your Velocity points from expiring:
- Family transfers
- Points earned via Family Pooling
- Earning status credits
Easy ways to maintain activity in your Velocity Frequent Flyer account
To keep your Velocity points, all you need to do is earn or redeem at least one point every two years. The good news is that this is relatively easy, especially if you live in Australia.
If you have a Velocity co-brand credit card or choose to set up Velocity Auto Transfer on your Flybuys account, points will be regularly deposited into your Velocity account. This “set and forget” approach should ensure your points never expire.
Some other easy ways to earn Velocity points include:
Buy something via the Velocity eStore
Ride with Ola
- Place an order with Youfoodz
- Take a Virgin Australia flight
Velocity Points Booster purchases
See the Velocity website for a full list of Velocity Frequent Flyer partners.
If you live near a 7-Eleven store, buying a $1 coffee from 7-Eleven is arguably the quickest and easiest way to earn a couple of Velocity points. You can earn 2 points per $1 spent in store or 1-2 points per litre of fuel. The points from 7-Eleven purchases also credit to your Velocity account quickly.
Transfers from Flybuys and points earned from Ola rides also generally credit to your Velocity account within a day or so. But if you’re buying something from the Velocity eStore, keep in mind that the points could take weeks to arrive in your Velocity account. This could be a problem if your points are due to expire imminently.
Velocity Points Booster purchases also credit to your account quickly, but this is a very expensive way to buy Velocity points. It would cost $36 to buy the minimum $1,000 Velocity points, which isn’t good value.
There are also a couple of free ways to earn Velocity points:
- Recycle bottles with Envirobank (get 15 Crunch Credits per bottle, which converts to 5 Velocity points)
- Complete e-Rewards surveys
To maintain account activity, you could also redeem a small number of Velocity points. Ways to redeem Velocity points include:
- Booking a Virgin Australia reward flight or upgrading your flight with points (reward flights start at 7,800 Velocity points + taxes)
- Buying wine from the Velocity Wine Store
- Buying a gift card or product from the Velocity Rewards Store (the cheapest gift card costs 9,000 points)
- Redeeming Velocity points towards a hotel or car hire booking (minimum 4,000 points required)
- Donating points to charity (you can make a $25 donation to the Starlight Foundation for 3,125 points)
Keep track of your Velocity points so they do not expire
The Velocity terms & conditions used to say that the program “will provide the Member with reasonable prior written email notification that the Member’s Points will expire shortly unless the Member engages in Account Activity”. But no such clause exists any more, meaning you can no longer rely on Velocity to warn you before your points expire!
If you’re not regularly earning and redeeming Velocity points, it’s a good idea to use a third-party service like Award Wallet to keep track of your points and their expiry date.
Award Wallet is free to use and can monitor all of your loyalty program accounts (not just Velocity) in the background. If your points become at risk of expiring imminently due to account inactivity, Award Wallet will send you an email alert so that you have time to earn or redeem at least one point before you lose your points.
What to do if your Velocity points have already expired?
Officially, Velocity Frequent Flyer says that expired points cannot be reinstated. Unlike Qantas Frequent Flyer, Velocity also does not have a formal program to allow members to reclaim some or all of their expired points.
But Velocity may make a rare compassionate exception if there were extenuating circumstances such as illness, hardship or family responsibilities which impacted your ability to travel and earn points. If you think this may apply to you, you could try contacting the Velocity Membership Contact Centre and asking about getting your expired points back. Unfortunately, there is no guarantee you’ll be successful – but the worst they can say is “no”.