Travel etiquette is always a controversial topic on the Australian Frequent Flyer forums. Be it a discussion about dress code in airport lounges, or the pros and cons of lowering your seat on the flight.
Most hotels take customer service very seriously. And it’s not hard to see why. Most cities have literally hundreds of hotels, and all offer the same basic service. So, personalised customer service is seen as a key differentiator to drive loyalty and attract repeat business – especially for high-end hotels. At some hotel chains, it … Continued
You’ve probably heard the myths that dressing up, arriving at the airport early or flattering the check-in staff will help you get an upgrade. This advice is repeated time and time again in trashy “news” articles. But the reality is, airlines are extremely unlikely to give away free upgrades just because there are seats available … Continued
Qantas is taking steps to stop passengers delaying flights by flouting its carry-on baggage limits and putting multiple bags in the overhead lockers.
Strategic seat selection can make all the difference between a comfortable flight and a torturous experience in a cramped middle seat. That’s why many frequent flyers spend a lot of time and effort researching aircraft configurations and choosing the best seat on the plane. When travelling as a couple, aircraft with pairs of neighbouring seats … Continued
We’ve all had flights delayed by passengers that have failed to board. Just last week, this caused an AFF member’s flight from Los Angeles to Sydney to depart more than an hour late. This member subsequently missed their connecting flight to Perth and a family reunion. This is certainly not the first time a passenger … Continued
When flying Business class, is a day or night flight preferable? Business class flights command a significant price premium over Economy. While some pay the premium to ensure a good night’s sleep on board, others prefer to fly during the day and maximise the experience. Our members are in two camps when it comes to … Continued
For most of us, posting holiday snaps on social media is simply a way to keep in touch with family and friends. But some travel bloggers are requesting thousands of dollars worth of freebies in exchange for posts. An AFF member has shared an email sent recently by a self-proclaimed “luxury travel influencer” to the … Continued
We’ve all been there at some point! After getting off a flight, you realise that you left something of value on board the plane. That’s exactly what happened to AFF member Jenya recently after an exhausting overnight Qantas flight from Perth to Melbourne. Forgot my sunglassess in seat pocket on redeye from PER to MEL (was … Continued
If you caught a flight from Melbourne to Sydney on a Monday morning, you would probably find most of your fellow passengers wearing professional attire. But on a long-haul flight, most frequent flyers agree that comfort is much more important than style. This week our members share some sage travel advice to an infrequent flyer … Continued
There are many reasons that people pay more to fly Business class. In addition to a more comfortable seat and better meals, one of the key benefits is the privacy and exclusivity of Business class. But it seems Qantas forgot about this when it reconfigured its Boeing 737 aircraft, which are used on domestic and … Continued
A disruptive Qantas passenger who assaulted crew members has been fined more than $25,000 and banned from flying Qantas. The incident occurred on QF652, a redeye service from Perth to Brisbane, in July last year. The man attacked crew members after they confiscated a flask of alcohol that he had carried on board. The Airbus … Continued
The prevalence of “emotional support” animals on flights within the United States has become a serious problem. It’s not uncommon to see service animals such as guide dogs on aircraft… but the rules surrounding support animals on planes in the United States have become a dog’s breakfast. United Airlines last week denied boarding to a … Continued