With Australia's international borders effectively closed since March due to the COVID-19 pandemic, it's no surprise that many travellers are getting itchy feet. It's also little surprise that there have been countless news and blog articles predicting when international borders may re-open. There's nothing wrong with that - it's a matter of huge public interest. … [Read more...]
The Journey
At the end of the day it's all about "The Journey". This popular topic covers the planning and booking, the flight, and then the arrival at you destination.
Read our guide on flybuys travel to find how you can earn Qantas points on your weekly shop to start the journey sooner!
Court: Airlines Can’t Charge More to Rebook Cancelled Flights
If you've had a flight cancelled due to COVID-19, you may have had to change your travel dates or ended up with a credit voucher to use towards a future trip. Unfortunately, these travel credit vouchers come with their own limitations. As well as limited expiry dates, one common complaint has been that the voucher could only be used to book a new trip costing the same or … [Read more...]
Flight Centre Fee Backflip after Legal Action Threats
Flight Centre has reversed its controversial policy of charging $300 per passenger for involuntary flight cancellations due to the COVID-19 pandemic. The travel agency will also refund customers that have already been charged the cancellation fee after the ACCC threatened legal action. As Australian Frequent Flyer reported four weeks ago, many Flight Centre customers were … [Read more...]
What to Expect on Domestic Flights during COVID-19
While the COVID-19 lockdowns continue, most of us are staying home and are not travelling. But some people still need to travel for work or compassionate reasons, which is why the federal government is subsidising domestic flights for the next two months. Qantas, Virgin Australia, Jetstar and some regional airlines, including Regional Express and Airnorth, continue to … [Read more...]
Flight Centre Caps Refund Cancellation Fees
Flight Centre has now capped its controversial cancellation fees at $600 per booking and extended the validity of its credit vouchers. But this may not be enough to stem the enormous customer backlash over the travel agency's COVID-19 policy. Flight Centre has come under fire for charging $300 per passenger in its own cancellation fees - on top of any airline or supplier … [Read more...]
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