Flight Delays is a popular topic for discussion at the Australian Frequent Flyer. No one welcomes delays of any kind, but sometimes they are unavoidable.
We often hear horror stories about airline delays that have been handled so badly that the situation turns from an inconvenience into a nightmare. But this week, an AFF member has actually complimented an airline on the professional and efficient manner in which they dealt with a significant delay. luxury-lizard was flying from Frankfurt to … Continued
If you’re flying to, from or within Canada, you’re now entitled to up to $1,000 in compensation if your flight is delayed or cancelled. And if you’re bumped from a flight due to overbooking, you could receive up to $2,400. As part of new Air Passenger Protection laws, airlines in Canada are also now required … Continued
There’s no doubt that flight delays can be frustrating, especially if you’re on a tight deadline to reach your destination. But, occasionally, airlines handle them so well that the delay turns from a disaster into a delight. This week our members share their “best” experiences of airline delays that turned out to be surprisingly pleasant. … Continued
When booking flights from Melbourne to Cairns last week, timmy-t thought it would be a great idea to book the whole family on a Jetstar Dreamliner service departing from the international terminal. As this member has Qantas Platinum status, this would allow the family to enjoy a pleasant breakfast in the Qantas First Lounge before boarding the non-stop … Continued
Virgin Australia’s long-haul network is in disarray after one of the airline’s Boeing 777s was taken out of service nearly two weeks ago. As a result, multiple Virgin Australia flights between Australia and Los Angeles have been cancelled or rescheduled over the past weeks. The affected aircraft is still undergoing maintenance. Virgin Australia has just … Continued
All flights on bankrupt airline Avianca Brazil have been suspended indefinitely after Brazilian regulators grounded the airline. The Brazilian carrier, which is a member of Star Alliance, already cancelled thousands of flights last month after most of its aircraft were repossessed. For clarity, Avianca Brazil is a different company to Avianca (which is based in … Continued
Passengers on a Cathay Pacific flight from Hong Kong to Melbourne last Friday were given $30 worth of meal vouchers after their flight was diverted to Darwin, resulting in a 14-hour delay. AFF member pn1 was on the diverted Cathay Pacific flight CX105, which departed Hong Kong just after midnight on 25 May. The Airbus A350 … Continued
Air New Zealand’s latest safety video may be irritating. But as every airline reminds us at the start of every flight, it’s important to pay close attention even if you fly often. Two passengers seated in the exit row of an Air New Zealand flight have been booted off the plane after they refused to … Continued
Thousands of lucky Jetstar passengers received a pleasant surprise on their flights to or from Hawaii over the past few weeks. Instead of flying on a cramped Jetstar Dreamliner, passengers booked to fly between Sydney and Honolulu have instead been flown on a Qantas Boeing 747 and received the full Qantas service. Some lucky passengers … Continued
In December last year, Air Asia X began flying twice daily from Melbourne’s Avalon Airport (AVV) to Kuala Lumpur. It became the first regularly-scheduled international route for Melbourne’s second airport, which is used mainly by low-cost carriers. Air Asia’s move to Avalon Airport has been largely successful. On average, the flights have been relatively full … Continued
Qantas is now offering customers free flight vouchers in exchange for switching to a different flight time. The “Qantas Flight Switch” offers are being made to selected customers by SMS text message or email. The invitations to switch to an earlier or later flight are generally being received within a week of the flight’s departure … Continued
The Australian Competition & Consumer Commission (ACCC) has called out all four of Australia’s major airlines for misleading customers about their right to a refund. In addition, Jetstar has been fined $1.95 million for making false and misleading representations about its passengers’ rights. The ACCC alleges that Jetstar falsely claimed on its website that certain … Continued
