Passengers Kicked Off Flight for Ignoring Safety Briefing

Passengers Kicked Off Air New Zealand Flight for Ignoring Safety BriefingAir New Zealand’s latest safety video may be irritating. But as every airline reminds us at the start of every flight, it’s important to pay close attention even if you fly often.

Two passengers seated in the exit row of an Air New Zealand flight have been booted off the plane after they refused to take notice of the safety briefing. The incident occurred on flight NZ424 from Wellington to Auckland, operated by an Airbus A320, last week.

Police escorted a woman and her partner from the plane “after she failed to comply with crew instructions”. The woman subsequently received an infringement notice under New Zealand’s Civil Aviation Authority rules.

Fellow passengers on the flight allege that the woman placed her fingers in her ears when the flight attendant politely asked her to pay attention to the safety briefing.

It possibly doesn’t help that Air New Zealand’s latest safety video is shockingly, cringeworthily bad. For those who haven’t flown with Air New Zealand in the last six months, here it is…

Nonetheless, the safety video contains important information which passengers would need to know in the unlikely event of an emergency. Passengers failing to comply with safety instructions could literally cost lives, as demonstrated by the recent Aeroflot crash in Moscow.

As these Air New Zealand passengers were sitting in an exit row, which comes with additional responsibilities, paying attention to safety instructions is even more vital.

Despite the short delay caused to the flight, the Air New Zealand crew has been almost universally praised for their actions.

Join the discussion on the Australian Frequent Flyer forum: Pax kicked off Air NZ flight for ignoring safety briefing


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Matt Graham
The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 60 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil, New Zealand & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can contact Matt at [email protected]