AFF Member on Diverted Cathay Pacific Flight

Passengers on a Cathay Pacific flight from Hong Kong to Melbourne last Friday were given $30 worth of meal vouchers after their flight was diverted to Darwin, resulting in a 14-hour delay. AFF member pn1 was on the diverted Cathay Pacific flight CX105, which departed Hong Kong just after midnight on 25 May. The Airbus A350 … Continued

Passengers Kicked Off Flight for Ignoring Safety Briefing

Air New Zealand’s latest safety video may be irritating. But as every airline reminds us at the start of every flight, it’s important to pay close attention even if you fly often. Two passengers seated in the exit row of an Air New Zealand flight have been booted off the plane after they refused to … Continued

Lucky Upgrade for Hawaii-Bound Jetstar Passengers

Thousands of lucky Jetstar passengers received a pleasant surprise on their flights to or from Hawaii over the past few weeks. Instead of flying on a cramped Jetstar Dreamliner, passengers booked to fly between Sydney and Honolulu have instead been flown on a Qantas Boeing 747 and received the full Qantas service. Some lucky passengers … Continued

Customs & Immigration Delays at Avalon Airport

In December last year, Air Asia X began flying twice daily from Melbourne’s Avalon Airport (AVV) to Kuala Lumpur. It became the first regularly-scheduled international route for Melbourne’s second airport, which is used mainly by low-cost carriers. Air Asia’s move to Avalon Airport has been largely successful. On average, the flights have been relatively full … Continued

Free Qantas Vouchers for Switching Flights

Qantas is now offering customers free flight vouchers in exchange for switching to a different flight time. The “Qantas Flight Switch” offers are being made to selected customers by SMS text message or email. The invitations to switch to an earlier or later flight are generally being received within a week of the flight’s departure … Continued