Canada Introduces Air Passenger Protections

If you’re flying to, from or within Canada, you’re now entitled to up to $1,000 in compensation if your flight is delayed or cancelled. And if you’re bumped from a flight due to overbooking, you could receive up to $2,400. As part of new Air Passenger Protection laws, airlines in Canada are also now required … Continued

Flight Delays: Disaster to Delight

There’s no doubt that flight delays can be frustrating, especially if you’re on a tight deadline to reach your destination. But, occasionally, airlines handle them so well that the delay turns from a disaster into a delight. This week our members share their “best” experiences of airline delays that turned out to be surprisingly pleasant. … Continued

Qantas Lounge Run Backfires Spectacularly

When booking flights from Melbourne to Cairns last week, timmy-t thought it would be a great idea to book the whole family on a Jetstar Dreamliner service departing from the international terminal. As this member has Qantas Platinum status, this would allow the family to enjoy a pleasant breakfast in the Qantas First Lounge before boarding the non-stop … Continued

Delays to Virgin Australia Los Angeles Flights

Virgin Australia’s long-haul network is in disarray after one of the airline’s Boeing 777s was taken out of service nearly two weeks ago. As a result, multiple Virgin Australia flights between Australia and Los Angeles have been cancelled or rescheduled over the past weeks. The affected aircraft is still undergoing maintenance. Virgin Australia has just … Continued

Avianca Brazil Grounded, All Flights Cancelled

All flights on bankrupt airline Avianca Brazil have been suspended indefinitely after Brazilian regulators grounded the airline. The Brazilian carrier, which is a member of Star Alliance, already cancelled thousands of flights last month after most of its aircraft were repossessed. For clarity, Avianca Brazil is a different company to Avianca (which is based in … Continued