Following an involuntary downgrade from Business to Economy, one member is frustrated with Qantas’ refusal to offer any sort of refund or compensation. This member had originally booked a Business class ticket from Canberra to Singapore via Melbourne. But the domestic connection was later downgraded to Economy. Qantas offered no refund, and only begrudgingly agreed … Continued
Several members have accused Hertz at Sydney Airport of unfairly scamming extra charges out of customers. They claim that Hertz charged them for minor pre-existing, and even non-existent damage. According to one member, Hertz staff in Sydney have even been instructed to actively seek out damage, regardless of how minor, and to charge for it. … Continued
Qantas’ Price Promise is virtually worthless, according to one member. This member’s recent claim was rejected on a minor technicality. But Qantas still refused to honour their guarantee, even after further supporting evidence was submitted. Qantas customers are offered a refund of the fare difference and 1,000 Qantas points if a cheaper price is found … Continued
One member is appalled at being offered just $20 worth of Air New Zealand vouchers as compensation for an in-flight meal that left them “very ill”. The Business class passenger had requested a vegetarian meal. But by the time they discovered that the meal in fact contained chicken, it was already too late. The catering … Continued
This week our members discuss the compensation received from Qantas after their flight was ruined by defective on-board equipment. Issues warranting compensation on recent flights range from faulty in-flight entertainment systems to broken seats; and the compensation received varied from a few thousand points to many hundreds of dollars. Although most passengers would prefer that … Continued