After a disappointing flight, one member recently contacted Virgin Australia to inquire about a lack of food or drinks on board. But the follow-up “customer service” was so abysmal, it left them feeling even more disappointed with the airline than they had been before complaining! Our member was initially disappointed not to receive a meal … Continued
One member is bitterly disappointed after Qantas cancelled their booking without notifying them. Adding insult to injury, the airline even charged a cancellation fee. This member had redeemed their hard-earned Qantas points for a flight to Tanzania on oneworld partner Qatar Airways. The points were debited from the member’s frequent flyer account and the additional … Continued
Jetstar has been accused of blatantly misleading customers by advertising cheap airfares that don’t exist. After clicking on a Jetstar advertisement for $169 flights to Hawaii, one member was unable to find a single flight available at that price. In fact, the lowest airfare our member could find was double the rate initially shown. While Jetstar … Continued
Frustrated Qantas customers are waiting longer than ever to speak to a call centre agent. Hold times of well over an hour are now normal, and numerous members have reported waiting 3 or even 4 hours. Call dropouts and promises of call backs that don’t eventuate also make the long list of Qantas call centre complaints … Continued
This week one member is less than impressed with the shocking service from online travel agent “BYOjet”. After paying for a flight, the member received a ticket for a flight 3 months after the date booked. But this was just the start of the problems. When the member tried to contact BYOjet, they were advised … Continued