car-hire-scamsSeveral members have accused Hertz at Sydney Airport of unfairly scamming extra charges out of customers. They claim that Hertz charged them for minor pre-existing, and even non-existent damage. According to one member, Hertz staff in Sydney have even been instructed to actively seek out damage, regardless of how minor, and to charge for it.

When returning their rental cars, numerous members claim that staff members became fixated on what they claimed to be damage to the car. In one case, the staff member tried to charge for pre-existing damage that the member had only noticed after leaving the airport. As the Hertz car park at Sydney’s international terminal is poorly lit, it was not possible to see the damage when picking up the car. In another case, the staff member invented a fault that did not exist. The employee insisted that our member had caused a small dent that was actually a part of the vehicle’s design.

To avoid any problems, our members recommend thoroughly inspecting all parts of the car before leaving the airport. If any damage is found in the initial inspection, insist on having this listed on the condition report. If the company then tries to charge for pre-existing damage upon returning the vehicle, one member suggests checking under the spare tyre as the “real” condition report is sometimes kept there.

This is not the only problem our members have experienced with car rental companies! After receiving a fine for driving in a bus lane, one member was charged a “processing fee” higher than the fine itself. Another member complains that they were not given the type of car paid for.

Share your experience HERE.


Related Articles

Recommended by the Australian Frequent Flyer

Control your existing appliances with your smartphone! Using the S26 Wi-Fi Smart Plug you can easily convert your existing appliances into smart devices to be controlled remotely with your phone. Takes just minutes to setup!
Buy Wine Online | Vinomofo Australia Vinomofo is the best wine deals site on the planet. Good wines, real people and epic deals, without all the bowties and bs.

AFF Supporters can Login Now to remove all advertisements

Be the Frequent Flyer Expert!
Subscribe below to The Frequent Flyer Gazette to receive free updates in your inbox every Monday & Thursday morning.

We respect your privacy and never spam. Unsubscribe anytime.

Matt Graham
The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 60 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil, New Zealand & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can contact Matt at [email protected]