catering-surprise1One member is appalled at being offered just $20 worth of Air New Zealand vouchers as compensation for an in-flight meal that left them “very ill”.

The Business class passenger had requested a vegetarian meal. But by the time they discovered that the meal in fact contained chicken, it was already too late. The catering mix-up left our member feeling physically sick by the end of the flight.

The error appears to have been made by the flight’s caterer as the offending meal was labelled as “vegetarian”. But equally concerning is Air New Zealand’s lacklustre response. Although the on-board crew were apologetic, many feel that $20 worth of airline vouchers does not make the cut as adequate compensation. In fact, the level of compensation offered is usually much higher in cases where no meal is available at all.

Our member’s main beef with the airline is that this incident could be part of a wider systematic problem. All three vegetarian passengers on the flight found chicken in their meals. If the level of compensation offered is an indication of how seriously the airline is taking the matter, then it is questionable whether action is really being taken to prevent a reoccurrence.

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Matt Graham
The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 60 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil, New Zealand & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can contact Matt at [email protected]