Singapore Airlines is renowned for consistently good service in the air. In fact, it just won the Skytrax award for world’s best airline! Unfortunately, this quality customer service doesn’t extend to the Singapore Airlines call centre. AFF member bean has had some very frustrating experiences with the Singapore Airlines and KrisFlyer call centres lately. Most of … Continued
Unlike in Australia, Europe has a government-mandated compensation scheme that forces airlines to compensate passengers affected by delayed, cancelled and overbooked flights. European airlines – and non-European airlines flying from Europe – are legally required to pay compensation to passengers delayed over two hours. In theory, this is a very consumer-friendly system that prevents airlines … Continued
Flight delays and cancellations can happen on all airlines for many different reasons. But the way airlines handle lengthy delays can vary drastically. Some airlines will provide meal vouchers and compensation for delays. Accommodation may also be offered in the event of an overnight flight delay. But in Australia, there are no minimum standards or requirements. … Continued
Ahead of a long-haul international flight, that beep at the boarding gate when you get an upgrade is a moment of pure joy. After working hard to save up enough frequent flyer points, you’ve won the upgrade lottery and can look forward to a delicious meal and comfortable sleep on board. But for one Qantas … Continued
Numerous AFF members have reported problems with Qantas points earned via the Online Mall not posting. Qantas used to promise that points earned from purchases through the Qantas Online Mall would be credited within 30 days of making the purchase. This recently changed to “4-8 weeks”. But many Qantas Frequent Flyer members are still waiting … Continued