When flying Jetstar, Qantas Frequent Flyer members can earn Qantas points and status credits by purchasing a Starter or Max Bundle. But, in recent months, these points and status credits have been taking an unacceptably long time to post. And, in many cases, the Jetstar points and status credits are not crediting at all without … Continued
Qantas has come under fire for charging some customers more when redeeming Qantas gift vouchers for flights. AFF members have uncovered countless examples where customers redeeming gift vouchers were shown higher prices for the same flights than Qantas’ website. This has likely resulted in many unsuspecting customers paying too much. The problem has existed for … Continued
Since Airberlin went broke last year, Alitalia has been the only Virgin Australia partner airline operating flights within Europe. The Italian flag carrier, which also has ongoing financial difficulties, has been a partner of Virgin Australia and Velocity Frequent Flyer since April 2016. With hubs in Rome and Milan, Alitalia operates many short-haul flights within … Continued
A Virgin Australia customer was recently overcharged by more than $4,000. But, despite acknowledging the error, Virgin initially refused to refund any of the money. This customer claims that an airline representative even threatened to cancel their Velocity Frequent Flyer membership and revoke their Platinum status if they submitted a credit card chargeback claim. The … Continued
The ACCC is suing hotel booking website Trivago in the Federal Court for misleading advertising. It alleges that Trivago misleads customers into believing they are getting the best hotel price when this is not always the case. Trivago, which is owned by Expedia, is an aggregator website that compares the cost of hotel rooms on … Continued