A Qantas ticketing error has left a customer stranded in Cuba and more than $2,000 out of pocket. AFF member Sheenaec7 had booked an Iberia reward flight from Havana to Madrid in Business class, using Qantas points. But upon arriving at Havana Airport to check in for the flight, they were told there was no booking. It … Continued
The Qantas website has been plagued with errors since it was “upgraded” earlier this month. Unfortunately, one of the most serious problems has still not yet been resolved. The Qantas website is currently overcharging for some Classic Flight Reward bookings. The correct amounts of taxes and carrier charges are being applied, but the amount of … Continued
An AFF member and Qantas Platinum frequent flyer is still waiting for a Qantas refund of $4,000, two months after they had to cancel their flight. And they could be waiting a lot longer, as Qantas has stopped responding to emails and phone calls. PaulDQLD had originally booked two return Qantas Business class fares from Sydney … Continued
An AFF member is frustrated with their car rental agency after being falsely charged for excess mileage. Not only was the charge incorrect, but nutwood was not notified that the fee had been deducted from their credit card. The erroneous car rental charges were eventually refunded, but only after being disputed several times. It seems this … Continued
One AFF member recently flew with Qantas to Singapore, then returning with Singapore Airlines. Unfortunately for henleybeach, their suitcase was damaged on both flights. But the follow-up customer service received from each airline could not have been more different! This member flew with Qantas in Business class from Adelaide to Singapore in February. They sent … Continued