Velocity Gold Member Denied Benefits on South African Airways
South African Airways has refused to provide advertised status benefits including priority check-in at its home airport to a Velocity Gold member.
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
The Car Rental Industry is Ripe for Reform
There are so many horror stories about car rental companies trying to overcharge or even outright scam their customers. The problem is that they’re incentivised to do so!
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The National Carrier Stigma
Many Australians hold strong feelings towards Qantas – and not necessarily positive ones. But it’s not unusual for people to dislike their national carrier.
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My Frustrating Attempt to Claim EU261 Compensation from Iberia
Iberia owes me €400 (~AU$700) in EU261 compensation after delaying me over 12 hours. But the airline has stonewalled every attempt to claim this – and it has form in doing so.
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Hilton Honors Members Shortchanged on Qantas Points Transfers
Hilton Honors members should get 1,500 Qantas Points for every 10,000 Hilton points transferred to Qantas Frequent Flyer, but only 10% of those points are arriving.
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