How to Redeem the Amex Velocity Platinum Free Flight

How to Redeem the Amex Velocity Platinum Free Flight
Amex Velocity Platinum cardholders receive a free Virgin Australia flight each year. Photo: Matt Graham.

A key perk of the American Express Velocity Platinum credit card is a free annual return Virgin Australia domestic flight. This, along with two complimentary annual Virgin Australia Lounge passes, goes a long way towards recovering the card’s $375 annual fee.

What routes are eligible for the Amex Velocity Platinum free flight?

The complimentary Virgin Australia Economy flight for Amex Velocity Platinum cardholders is available between selected Australian destinations, as outlined on the interactive flight map on the Amex website.

Amex Velocity Platinum free flight destinations
The Amex website shows eligible destinations for the free return Virgin Australia flight.

For example, from Cairns the free Virgin flight can be used to travel to Brisbane or Sydney. Or from Darwin, the free flight is available to Brisbane. From Perth, the available destinations are Kalgoorlie, Adelaide, Melbourne and Sydney.

To redeem the free return flight, there would need to be availability in both directions on non-stop Virgin Australia flights to/from an eligible destination in either the “T” or “Q” fare classes. These booking classes correspond to Economy Choice fares which include checked baggage.

You can book a one-way flight, if you prefer, but you’ll forfeit the free return leg.

Not all flights have availability in T or Q class. If you would like to check for available flights before booking, you could conduct a “flight availability” search on Expert Flyer.

Expert Flyer fare availability DRW-BNE
Expert Flyer “Flight Availability” results for Virgin Australia DRW-BNE flights.

Alternatively, you could use a free tool like ITA Matrix and use an advanced extension code such as “F bc=t|bc=q” to specifically only search for seats available in T or Q class.

ITA Matrix advanced fare class controls
When searching on ITA Matrix, you can set advanced controls to only display flights with availability in specific fare classes.

By searching in this way on ITA Matrix, only results with availability in the specified fare classes will be displayed. Therefore, any flights shown in the search results will be available to book using your complimentary Amex Velocity Platinum flight. This is a handy trick if you’re having trouble finding availability because ITA Matrix will let you search for flights across an entire month in one search.

ITA Matrix results PER-KGI
ITA Matrix search results.

How to book your complimentary Virgin Australia flight

Normally, you would be able to book your free flight online by going to compflight.virginaustralia.com. But several AFF members have recently noticed that the online booking portal isn’t working. You can log in and search for flights, but no flights are being displayed at the moment.

If the online booking system isn’t working, you can instead book your free American Express flight by calling Virgin Australia on 1300 153 006 (instead of the usual Guest Contact Centre phone number). This phone number will put you through directly to the team that deals with complimentary Amex flight bookings.

If you’ve already checked for flight availability before calling, using either of the methods shown above, this will make things quicker and easier for everyone!

The American Express Velocity Platinum credit card

If you don’t already have an American Express Velocity Platinum card, and you travel frequently with Virgin Australia, it could be worth considering. As well as the free annual Virgin Australia flight and lounge passes, you can earn 1.25 Velocity points per $1 spent on this card and an additional 1 point per dollar on eligible purchases from Virgin Australia.

This card also has the best currently available Velocity Frequent Flyer credit card sign-up bonus. Until 13 December 2021, new cardholders can earn up to 120,000 bonus Velocity points and 120 status credits for spending at least $4,500 on the card within the first 3 months. This is in addition to 100 bonus Velocity status credits for spending $50,000 on the card in the first year.

For more tips from AFF members, join the discussion on the Australian Frequent Flyer forum: Velocity Amex free flight not working again?

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Matt Graham
The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 60 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil, New Zealand & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can contact Matt at [email protected]