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Qantas has been accused of misleading customers by advertising and selling flights in a higher class of travel than they really are.
There is a well-known issue with the Qantas website where flights will be filed in a premium class of travel, even though some segments of the journey are in a lower cabin class. For example, an itinerary from Brisbane to London via Dubai might appear as a Premium Economy class fare – even though the long sector from Brisbane to Dubai is actually in Economy. A small “i” symbol next to the fare price alerts customers to this.
But recently our members have discovered examples of Qantas advertising entire itineraries in the incorrect cabin class on their website. In one example, the itinerary is advertised as a Premium Economy fare despite all of the flights being in Economy. The price displayed for this itinerary is almost double that of an Economy fare.
Another member found an example where an award booking on Qantas’ website was being incorrectly advertised – and priced – at First class levels. The available seat was actually in Business class.
Some members believe that these kinds of pricing errors are illegal. They are likely to catch out unsuspecting customers that may not realise the premium airfare they are buying is actually for an Economy seat.
One member wittingly remarks that perhaps Qantas has “enhanced” its Premium Economy Saver fares…
Maybe it is a new concept of “PE saver” fare: the pax pays for PE when it is not available, so the airline is “saved” from having to provide a PE seat?
While this glitch is relatively serious, our members have discovered all sorts of other problems with the Qantas website. For example, one member found that the currency of Thailand was spelt incorrectly.
Join the discussion HERE.
