It appears that Qantas is now severely restricting Classic Flight Reward seat access to Bronze frequent flyers, particularly in premium cabins. Members of oneworld and other partner airline programs wishing to redeem points for Qantas flights may also be affected. Our members have noticed a significant difference in the award availability seen on the Qantas website by … Continued
Following an involuntary downgrade from Business to Economy, one member is frustrated with Qantas’ refusal to offer any sort of refund or compensation. This member had originally booked a Business class ticket from Canberra to Singapore via Melbourne. But the domestic connection was later downgraded to Economy. Qantas offered no refund, and only begrudgingly agreed … Continued
Qantas recently announced plans for a brand new lounge in London’s Heathrow Airport. The stylish multi-storey lounge in Terminal 3, which is expected to open in early 2017, will be a “shared” lounge space. Business and First class passengers, as well as Gold, Platinum and Platinum One frequent flyers will all have access. Qantas has … Continued
The prospect of sitting in Economy on a long-haul flight can be daunting. But not all seats were created equal! Luckily, exit row and extra-legroom seats can make the flight much more comfortable. There are a number of excellent Qantas Economy seats on the Airbus A380 to choose from. What economy seats would people suggest for … Continued
Qantas is now allowing classic reward flights to be upgraded with points. This means that passengers using points to book reward flights in Economy or Premium Economy can enter the “upgrade lottery” for a bump-up to Premium Economy or Business class. (Business Class rewards remain ineligible for upgrades to First class.) So… is this a … Continued
Some lucky Qantas Business class passengers have the opportunity to fly in First class seats – for no extra cost! Qantas international flights operated by Boeing 747 aircraft are sold as three-class services; featuring Economy, Premium Economy and Business class. But two of Qantas’ remaining Boeing 747s actually feature a fourth cabin class: First. As Qantas … Continued
When redeeming your Qantas Frequent Flyer points for flights, there are two main options. The first is to book a “Classic Flight Reward”. This is generally regarded as the best value, although reward seat availability is limited. The second option is “Points Plus Pay”. This redemption simply takes any airfare, converting the cash price to … Continued
Qantas’ Price Promise is virtually worthless, according to one member. This member’s recent claim was rejected on a minor technicality. But Qantas still refused to honour their guarantee, even after further supporting evidence was submitted. Qantas customers are offered a refund of the fare difference and 1,000 Qantas points if a cheaper price is found … Continued
Qantas and Vodafone have announced a new point-earning partnership. Qantas Frequent Flyer points can now be earned on any of Vodafone’s new “Qantas Red” mobile phone plans. The tie-up fills a gap in the Qantas Frequent Flyer program that was created after the withdrawal of Optus last year. But the way in which points are … Continued
Using your Qantas points for international Economy class flights has just become better value! Qantas has reduced the cost of some Classic Reward flights, lowing both the number of points required and the “taxes” that need to be paid in addition to the points. Economy Classic Reward flights on most Qantas international routes have seen … Continued
A number of members have observed Qantas lounge staff attempting to “scam” customers into leaving a tip. These members were not impressed, and believe that such behaviour detracts greatly from the premium experience of the lounge. The scam appears to be targeting customers using the showers in Qantas’ Los Angeles lounge. As recently as last week, … Continued
Are Qantas points a valuable currency, or is the point chase futile because free reward travel is out of reach? The high cost of frequent flyer rewards tickets, combined with excessive fuel surcharges have led some members to claim that Qantas points are in fact worth very little. Firstly, they argue that other programs including … Continued