Showing the latest news for category Qantas.
Qantas is phasing out the card-sized Qantas Club lounge passes that come with certain credit cards and are given out to Qantas flyers with Silver-level status. These physical passes will instead by replaced by digital passes that can be accessed online. The reason for the change would appear to be to combat the sale of lounge … Continued
Qantas has begun offering its frequent flyers the option to “purchase” Platinum status using their frequent flyer points. Multiple AFF members have been contacted by Qantas over the phone with the targeted offer. The asking price? 100,000 Qantas points. In each case, the contacted member had already held Platinum status for several years but had … Continued
The tipping scam plaguing Qantas’ Los Angeles lounge appears to have returned, with Qantas flyers reporting falling victim to the scam as recently as last month. The scam, which was first reported on AFF two years ago, involves the showers in Qantas’ First and Business class lounges in Los Angeles. When showing lounge guests to … Continued
How does an easy 30,000 Qantas points sound?! Qantas is currently offering up to 30,000 frequent flyer points to new Qantas Assure life insurance customers! New customers can earn 10,000 points for taking out a single insurance policy, or 30,000 points for two policies. These points will be credited after 60 days, and the policy may … Continued
Qantas has engaged with the Australian Frequent Flyer forum for many years via the airline’s official “Red Roo” account. Sadly, Qantas announced last week that it would no longer be assisting its customers on AFF. Red Roo has helped our members immeasurably over the past seven years. Many of our members have positive stories to … Continued
Qantas is trialling additional security measures to protect its members’ frequent flyer accounts against fraud. Once the changes are implemented, activities such as logging into your frequent flyer account or redeeming points will become a two-step process. Using what’s known as “two-factor authentication”, Qantas will soon require its frequent flyers to either enter a code sent … Continued
Qantas has begun trialling free in-flight wifi on one of its domestic Boeing 737 aircraft, with the service to be rolled out to the entire domestic fleet from later this year. In addition to offering internet access, Qantas will offer customers free access to television and movies through Foxtel and Netflix. Flyers will also have … Continued
Qantas may still call Australia home, but calls to the Qantas Frequent Flyer Service Centre will soon be answered by staff in the Philippines. More than 100 Australian jobs will be lost when Qantas shuts its Melbourne-based call centre later this year. The Frequent Flyer Service Centre handles calls relating to the use of Qantas points, … Continued
Qantas has axed its Aquire loyalty program for small to medium businesses, in favour of the newly-launched Qantas Business Rewards. It’s not just a name change, with several significant changes being made to the program. Qantas Business Rewards, like its predecessor Aquire, enables business owners to earn additional points on employees’ flights, as well as … Continued
The personal details of numerous Qantas customers have been compromised after they were mistakenly sent to the wrong email address. Qantas recently emailed customers flying out of Melbourne, warning them of delays during roadworks on the Tullamarine Freeway. These emails mistakenly contained the surnames and booking reference numbers of other passengers. If the email recipient … Continued
Redeeming frequent flyer points for Business class seats can be difficult at the best of times – let alone four seats on the same flight. But that’s exactly what one member is hoping to do for their upcoming family holiday to Japan. We’re planning a family trip to Japan for October 2018 and will have enough … Continued
Qantas has come under fire over its inability to notify members that their points are about to expire. One member recently lost thousands of Qantas Frequent Flyer points, but says they were never warned by the airline. Qantas claims that it notifies members by email around a month before their points are due to expire. … Continued