This week one member is in an enviable position. They have over 100,000 Velocity frequent flyer points stashed away and request advice about the best value way to use these points. Velocity Frequent Flyer points can be used for a variety of different redemptions including reward flights, upgrades, holidays, gift vouchers, products at the Velocity … Continued
This week a number of members accuse Virgin Australia of blatant misleading advertising after a member was refused a glass of wine on a recent flight. This member chose to fly Virgin on the back of a high-profile campaign promoting the free food and drink now available on all Virgin flights. In the advertisements, a … Continued
Virgin Australia recently announced a new partnership with South African Airways. As part of the agreement, Velocity members can earn and redeem points with South African Airways. They also have access to reciprocal status benefits, such as lounge access, when flying South African. The partnership is a fairly useful addition to the global network of … Continued
With much hype, Virgin Australia recently introduced its “Fare Promise”. Under the scheme, Virgin claims it will match the prices of its own flights if they are cheaper on a third-party website. In addition, members with eligible claims will receive 500 Velocity points. It sounds good in theory, but a closer inspection of the fine … Continued
As Agoda is a partner of Virgin Australia, Velocity frequent flyers should be able to earn points by booking hotel accommodation online through the Agoda booking portal. However, some of our members have reported that the entitled points have not been posting properly. Are our members doing something wrong or is there a problem on … Continued
Virgin Australia Velocity has a shiny new partner. Velocity members can now earn 2 points per litre of petrol by filling up at BP petrol stations, as well as 2 points per dollar spent in-store. The new partnership is a welcome addition for our members who are more than happy to start taking advantage of … Continued
One member is frustrated at what they perceive as a considerable devaluation of Virgin’s more expensive Flexi fares. They complain that while the benefits have decreased, the prices of Flexi fares have soared. Flexi fares often cost triple the price of a standard Saver ticket. Can someone enlighten me on the benefit of booking a … Continued
Virgin Australia began offering free food on all domestic flights last week. The news has been largely welcomed by our members, who have long complained of Virgin’s lack of consistency when it comes to in-flight service. Until now, those on flights between the east coast and Perth already received a complimentary hot meal. However the … Continued
Following the end of the price war between Qantas and Virgin, combined with the recent removal of Virgin’s cheapest Saver Lite fares, our members have noticed that Virgin Australia’s so-called Happy Hour specials have not been looking too happy lately. The Thursday afternoon specials once offered some great deals on flights to a selection of … Continued
On 17 March 2015 Virgin will remove the Saver-Lite fares from all domestic routes except Trans-Tasman routes. Virgin have announced that all fares will now include complimentary check-in luggage. Our members are sceptical about this so called enhancement. Firstly many members are disappointed that they will no longer have the bag-free option which allowed them … Continued
This week one of our members is finding it difficult to use their Virgin complimentary platinum upgrades. I tried to use a platinum comp upgrade, but there seems no award seats available. I’ve checked on expert flyer, and it seems there are only 6 passengers in J out of possible 36 seats. I was searching … Continued
Finding Velocity Frequent Flyer reward seats on partner airlines, such as Etihad, Delta, Virgin Atlantic and Virgin America, has proven a struggle for one of our members. The member wants to use their Virgin points to fly to the USA and Europe. However, they have been finding that award availability on some partner airlines has … Continued