Eurowings A320 Economy Class Review

Eurowings cabin
Eurowings operates A319s and A320s on short-haul routes across Europe. Photo: Volker Nothdurft/Eurowings.

If you’re travelling around Europe, you may come across an airline called Eurowings. Part of the Lufthansa Group, Eurowings is a low-cost carrier based in Germany.

Eurowings operates a large network of short-haul flights to destinations all over Europe using Airbus A319 and A320 aircraft. While its parent company Lufthansa operates many short-haul and long-haul routes from Frankfurt and Munich, Eurowings operates short-haul flights from other airports across Germany including Dusseldorf, Cologne/Bonn, Hamburg, Dortmund, Stuttgart and Berlin. It also has bases in Salzburg, Prague and Stockholm.

The airline also caters to business travellers with its “BIZclass” product on routes like Berlin-London, but its “bread and butter” is flying Germans non-stop to sunny holiday destinations across Europe.

I recently flew with Eurowings on a 3-hour flight from Lisbon to Hamburg. The Airbus A320 was completely full, mainly with German tourists returning from holidays in Portugal. This is what the experience was like…

 

Flight Details

Flight number EW7603
Route Lisbon (LIS) to Hamburg (HAM)
Aircraft type Airbus A320
Class of travel Economy
Seat number 8C
On-time performance We arrived 35 minutes late
Star rating 3 stars out of 5

The route

EW7603 route map

Flight Cost

I paid around €127 (~AU$191) for an Economy Smart fare. This fare type includes a checked bag and priority boarding (in Group 1).

Theoretically, this fare type also includes complimentary seat selection. However, as this was part of a round-trip journey with the return leg on Lufthansa, I had booked my ticket on the Lufthansa website. It was not possible to select a seat on the Lufthansa website and when I tried to select a seat on the Eurowings website, I was redirected every time to the home page. In other words, the website didn’t work. I also could not check-in online, meaning I was stuck with whatever seat was still available once I got to the airport. (I reported this bug to both Lufthansa and Eurowings and haven’t yet received a response from either airline.)

I haven’t had this problem before when booking direct with Eurowings. In fact, last time I flew with them, I could even add a vacant neighbouring middle seat to my booking for a small additional fee – a great concept!

Airport Experience

I arrived at Lisbon Airport exactly 2 hours before the scheduled departure time, which is when the check-in counters opened. There were only 3 counters open and the queue was already 45-minutes long.

Lisbon airport check-in queue
Queue to check-in at Lisbon Airport. Photo: Matt Graham.

Eurowings is a partner of United Airlines, which means I was able to earn United MileagePlus miles for this flight. As I have United Gold status, I could normally also access benefits when flying with Eurowings such as priority check-in, priority boarding and access to Lufthansa Lounges where available. However, there was no priority check-in line at Lisbon Airport. As there are no Lufthansa-operated lounges at this airport, no lounge access was available either.

(If flying in the other direction, I would have been able to use the Lufthansa Senator Lounge at Hamburg Airport. I really like this lounge, mainly for its outdoor terrace and self-service beer on tap!)

The outdoor terrace at the Lufthansa Senator Lounge in Hamburg
The outdoor terrace at the Lufthansa Senator Lounge in Hamburg. Photo: Matt Graham.

The inbound aircraft arrived 45 minutes late, so boarding was also delayed. There was a priority boarding lane available, which happily was enforced, although it seemed like more than half of the flight had priority boarding as it’s a standard benefit of the Smart fare.

The aircraft operating our flight had a striking black livery paying homage to Dortmund’s football team, which raised a few eyebrows.

Eurowings A320 in BVB football team livery
Our Eurowings A320 in BVB football team livery. Photo: Eurowings.

For comparison, this is the normal Eurowings livery:

Eurowings A320 at Berlin Airport
The regular Eurowings A320 livery. Photo: Matt Graham.

During boarding, the captain made a rushed announcement welcoming the passengers on board and asking everyone to please sit down quickly so we wouldn’t lose our departure slot. In the German version of his announcement he also apologised for the external aircraft livery and promised that as a proud Hamburger, he wasn’t responsible for this.

The Hard Product

There are 180 seats in an all-Economy configuration on the Eurowings A320.

Normally the first three rows are designated as BIZclass, which basically just means the middle seat is blocked, although this cabin wasn’t offered on this flight.

The seats in front of the exit rows have extra legroom. I was lucky enough to be allocated one of these seats at check-in, and the amount of legroom was reasonable. As you can see, there were also advertisements on the back of every seat.

Eurowings A320 extra legroom
Legroom in a Eurowings A320 “extra legroom” seat. Photo: Matt Graham.

The leather Recaro slimline seats are basically identical to the seats found on Lufthansa, Austrian or SWISS, just in a slightly different colour. There is no adjustable headrest and the seats are very thin, albeit with just enough padding to make them bearable for a 3-4 hour flight.

Eurowings A320 cabin
Eurowings A320 cabin. Photo: Eurowings.

There was an inflight magazine and a menu in the literature pocket at each seat. In-flight wifi was also available.

Normally you would need to pay to access the in-flight wifi or (very limited) range of streaming entertainment content. The prices ranged from €3.90 to €9.90 (~AU$6-15), with different price points to access the internet for different lengths of time and with different connection speeds. However, I was able to connect for free using my Boingo account that comes for free with the 28 Degrees Mastercard. The wifi worked for a while, but seemed quite slow and stopped working later in the flight.

The Soft Product

As Eurowings is a low-cost carrier, nothing was included for free with the ticket price. But after take-off, the cabin crew offered food and drinks for sale from the Wings Bistro menu.

I personally didn’t think the autumn/summer menu was all that comprehensive or inspiring, but was hungry so bought a sandwich for €5.50 (~AU$8) which was fresh and tasted fine. You could also combine this with a non-alcoholic drink for €7.50 (~AU$11) or a beer for €8.50 (~AU$13).

Cornbread roll with chicken breast and cranberries on Eurowings
Cornbread roll with chicken breast and cranberries on Eurowings. Photo: Matt Graham.

During the middle of the flight, a crew member then came through the aisle trying to sell products from the onboard shopping catalogue. There was a second food & drinks trolley run towards the end of the flight.

The cabin crew on this flight worked hard and were friendly. They came through the cabin regularly to collect rubbish, kept the toilets clean and were happy to help the many parents on board with young children.

Eurowings A320 Economy Class
  • Airport Experience
  • Hard Product
  • Soft Product
3

Final thoughts

Eurowings offers a very much “no-frills” experience, with limited airport staff and extra charges for anything other than the seat. That said, other than the delay, the flight was fine and got me (and my luggage) to Hamburg in one piece.

The cabin crew were great but the overall experience is what you’d expect from a low-cost carrier. As I paid almost $200 for the ticket, I didn’t think this particular flight was excellent value. But if the price was right, I’d happily fly Eurowings again.

 

You can leave a comment on the Australian Frequent Flyer forum.

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Matt Graham
The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 60 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil, New Zealand & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can contact Matt at [email protected]

Community Comments

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Eurowings A320 Economy Class Review is an article written by AFF editorial staff:

You can leave a comment or discuss this topic below.

Seems to be pretty much what I have seen in other reports of European LCC's. The bug on the website for seat allocation was a bit poor. You would think that these sort of operations would work hard to keep their website working properly as most of their business would come via it.

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Eurowings A320 Economy Class Review is an article written by AFF editorial staff:

You can leave a comment or discuss this topic below.

Thank you again. We have a flight booked in Sept, Hamburg to Bari (HAM-BRI) supposed to be around 2hr 20min so should be able to handle the hard seats

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Making me a tiny bit homesick and that doesn't happen very often anymore these days. Not the Eurowings flight, more the image of that roof terrace with the lovely Bavarian beer (in Hamburg, for all places).

Re Eurowings itself- they're perfectly fine as long as you expect low cost carrier. I personally prefer easyJet but that's really a choice between meh and meh. Not to forget though that you can get much worse than either of them: Ryanair is to be avoided at all cost. That harsh yellow all over the cabins alone is a no go for me.

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