Qantas has confirmed that it will replace its ageing Boeing 737-800 fleet with the Airbus A321XLR, and its Boeing 717s with Airbus A220s. The new jets will begin to arrive in around three years and will form the backbone of the Qantas domestic fleet for the next several decades. Over recent months, Qantas had been … Continued
Qantas will launch direct Perth-Rome flights from June 2022, with 3x weekly flights during the European summer when demand for leisure travel to Italy is at its peak. Running from 22 June until 6 October 2022, the seasonal flights will be operated by the airline’s Boeing 787-9 Dreamliners. The flights will run as a Sydney-Perth-Rome … Continued
Last week, Australian Frequent Flyer exposed the dire state of the service being provided by the Qantas call centre. Many customers are waiting hours on hold, only to speak to staff who can’t assist with even basic requests – or for their calls to be disconnected. Clearly, this story has resonated with Australians. Following last Thursday’s … Continued
If you’ve tried to phone Qantas recently, you probably already know how difficult it is to get through to the call centre. Unless you have Platinum or Platinum One status, wait times regularly run into the hours and even if you can get through, there’s no guarantee of receiving correct information or proficient assistance with … Continued
Qantas has launched its second “points auction” for 2021, with 10 unique experiences and items of Qantas memorabilia going under the hammer over the next nine days. During Qantas’ inaugural Points Auction, which took place in August, there were five “money can’t buy” experiences and products auctioned off including a flight simulator session, Dash 8 … Continued