The federal court has approved a proposal by the Virgin Australia administrator to offer restrictive “conditional credits” to Virgin Australia customers instead of refunds. The new policy applies to Virgin Australia, Tigerair and Virgin Australia Holidays bookings made before the airline entered administration on 21 April 2020. Normal refund and travel credit policies – including … Continued
If you have a cancelled Virgin Australia flight, the airline says that you can still request a travel bank credit. If you bought a refundable ticket, such as a Freedom fare, you can also apply for a refund. But Virgin Australia is not currently processing any new refunds or flight credits. In fact, it hasn’t … Continued
If you’re currently booked on a Qantas flight for travel until 31 July 2020, and no longer wish to travel, you have until next Thursday to cancel for a flight credit voucher without paying any fees. Qantas has been actively encouraging passengers to request a credit voucher at the earliest opportunity. After all, this is … Continued
Last week, Matt was fortunate to be able to return home to Australia. But some Australians that are still stranded overseas have not been so lucky. In Episode 33 of the AFF on AIR podcast, Matt chats to Australian travellers that are currently stuck in Peru and India. Yasmin Uzunlar is one of around 200 Australians … Continued
There are currently thousands of Australians that are still stranded overseas and are desperately trying to get home. Many of their stories have come out in the media over recent weeks. Perhaps the most extreme stories have come from Australians stuck in Peru, after the Peruvian government imposed a national lockdown at short notice. It … Continued