An AFF member is frustrated with their car rental agency after being falsely charged for excess mileage. Not only was the charge incorrect, but nutwood was not notified that the fee had been deducted from their credit card. The erroneous car rental charges were eventually refunded, but only after being disputed several times. It seems this incident is far from a one-off. Car … [Read more...]
Car Hire is a popular topic at the Australian Frequent Flyer. In this category we provide tips, tricks and chat about car rental companies.
If you are interested in improving your travel experience, you should definitely read our guide 10 Must-Have Online Tools for Frequent Flyers which covers online tools to help you travel better for less.
One member is furious after being ripped off by car rental company Hertz. This member hired a car in Perth, returning it to the airport with a full tank of petrol. Despite this, their credit card was later charged $26.39 for fuel. Another member reports a strikingly similar experience with Hertz. They not only returned the car with a full tank of petrol, but also showed … [Read more...]
You're better off abandoning loyalty programs and forgoing status, according to one member. They believe loyalty has become increasingly meaningless as the relationship is skewed so heavily in favour of the business. Instead of reciprocating the loyalty shown by their customers, businesses are taking it for granted. In a recent experience with car rental agency Europcar, our … [Read more...]
Hiring a car gives you the freedom to travel wherever you like, and at your own pace. But hire cars can also be expensive – especially if you're after a one-way rental. The good news is that there's a simple trick to hire a car for as little as $1 per day – and sometimes even for FREE! Plus, the car rental agency may even throw in a generous fuel allowance! The trick is … [Read more...]
Several members have accused Hertz at Sydney Airport of unfairly scamming extra charges out of customers. They claim that Hertz charged them for minor pre-existing, and even non-existent damage. According to one member, Hertz staff in Sydney have even been instructed to actively seek out damage, regardless of how minor, and to charge for it. When returning their rental cars, … [Read more...]