Ride-sharing service Ola has promised to reverse "any wrong charges" that resulted in customers affected by a technical issue with the Ola App being chased down by debt collectors. But this won't happen automatically, with affected customers being asked to contact Ola's support team so the company can investigate each case individually. Last week, Australian Frequent Flyer … [Read more...]
Car Hire is a popular topic at the Australian Frequent Flyer. In this category we provide tips, tricks and chat about car rental companies.
While Avis and Budget may be Qantas partners, don't buy Qantas frequent flyer points to redeem with these companies. Qantas points are expensive and redeeming them for car hire is poor value.
Ride-sharing service Ola has engaged debt collectors to chase down customers affected by a widespread problem that prevented the Ola App from collecting credit card payments correctly. The technical problem with Ola's App has impacted a large number of its ride-share customers that used the service around December 2019, including multiple Australian Frequent Flyer members. … [Read more...]
If you're planning to rent a vehicle or drive while overseas, you may need an International Driving Permit. It's something that is often overlooked by Australian travellers, but it could cause a lot of problems for you if you don't have one. An International Driving Permit (IDP) is essentially an internationally-recognised translation of your Australian driver licence. It's … [Read more...]
One of the benefits of Virgin Australia status is the complimentary car hire loyalty program status match. If you have Gold or Platinum Velocity status, you can automatically receive an equivalent status level in either the Hertz Gold Plus Rewards or Europcar Privelege program. But which program is the better choice for your Velocity car hire status match? To answer this … [Read more...]
An AFF member is frustrated with their car rental agency after being falsely charged for excess mileage. Not only was the charge incorrect, but nutwood was not notified that the fee had been deducted from their credit card. The erroneous car rental charges were eventually refunded, but only after being disputed several times. It seems this incident is far from a one-off. Car … [Read more...]