A Qantas ticketing error has left a customer stranded in Cuba and more than $2,000 out of pocket. AFF member Sheenaec7 had booked an Iberia reward flight from Havana to Madrid in Business class, using Qantas points. But upon arriving at Havana Airport to check in for the flight, they were told there was no booking. It turns out Qantas had cancelled the booking without … [Read more...]
Travel Insurance is a popular topic of discussion on the Australian Frequent Flyer website. We really believe that proper insurance cover is vital! We provide tips to help you decide which travel insurance policy is best for you.
You can purchase travel insurance with a credit card. Our guide How to take advantage of Credit Card Sign-up Bonuses shows how you can get bonus points when applying for a new credit card.
Regional Australian airline JetGo has entered voluntary administration, suspending all commercial passenger flights as of 1 June 2018. JetGo customers with existing flight bookings may be entitled to a refund by initiating a credit card chargeback. If the refund is unsuccessful, JetGo's administrator advises that customers can lodge a "Proof of Debt" claim. For customers … [Read more...]
One AFF member recently flew with Qantas to Singapore, then returning with Singapore Airlines. Unfortunately for henleybeach, their suitcase was damaged on both flights. But the follow-up customer service received from each airline could not have been more different! This member flew with Qantas in Business class from Adelaide to Singapore in February. They sent photos and … [Read more...]
They say that if you can't afford travel insurance, you can't afford to travel. But this latest travel insurance horror story is a timely reminder to also read the fine print carefully. A British tourist has died in an Egyptian hospital after becoming ill on holiday. Although the man did have travel insurance, the insurance provider refused to pay for medical costs. As the … [Read more...]
Many credit cards offer complimentary overseas travel insurance as an included value-added benefit. But not all credit card travel insurance was created equal. So, what should you look for in a credit card travel insurance policy? Unfortunately, there is no one-size-fits-all insurance policy. Before choosing any insurance policy, it's important to carefully read the PDS to … [Read more...]