Loyalty Program is a popular topic at the Australian Frequent Flyer. All frequent flyer programs are essentially loyalty programs. But there are other non-airline loyalty programs, such as the loyalty programs associated with hotels.
Our members are divided over changes recently announced by Intercontinental Hotels Group to its loyalty program, IHG Rewards Club. Are the changes a positive thing for customers or not? A major part of the announcement is the creation of a new tier above Platinum, which is currently the highest tier. At the same time, IHG … Continued
Many of our wine-loving members are also members of Qantas’ food and wine community, Qantas Wine (formerly epiQure). The program claims to offer good deals on premium wines, and many of our members are also attracted by the proposition of bonus frequent flyer points. Anyone can order wine from epiQure, but becoming a full member … Continued
Many of our members are bracing themselves for the day the US Airways Dividend Miles and American Airlines AAdvantage programs merge next month. Dividend Miles has been a very popular program amongst our members, largely due to the ability to buy cheap miles to use in premium cabins on oneworld airlines. Next month, however, the … Continued
One member this week was unable to secure a Qantas codeshare flight on a return trip to Paris due to the route taken. The flight from Dubai to Paris had to be on an Emirates flight. As a Qantas Club member, our member was assured by the travel agent that access to the Emirates lounge … Continued
Qantas has removed the annual fee charged to businesses for ongoing membership of Aquire, its loyalty program for small-to-medium businesses. The removal of the $179 yearly payment makes Aquire significantly more attractive to business owners. The change was announced along with various other improvements to the program including the addition of three new partners and … Continued
The issue of expiring Qantas points is not one anyone with an active Qantas Frequent Flyer account should need to worry about. Qantas has a clear policy that points will not expire as long as the account has been active in some way in the past 18 months. But for less frequent travellers, this is … Continued
One member has experienced some intense surveying from Woolworths about the utility of earning frequent flyer points via their Everyday Rewards program. This has led to speculation that Woolies may be looking for a more attractive incentive for shoppers than Qantas points. This speculation has caused quite a stir for our members who enjoy the … Continued
Over the past few months, Qantas has made a number of well publicised changes to their product and frequent flyer program. To reward customers for actually flying on Qantas, there will be more points and status credits earned as compared to the same trip on partner airlines. In addition, Qantas customers are now encouraged to … Continued
One Qantas Frequent Flyer member this week wants to close their account and exit the program. For this member the program was not delivering any value. In their view the rewards do not justify the annual fee for the QFF credit card, they find it hard to book flights and they resent being stung with … Continued
Our members collate the ultimate Qantas Frequent Flyer program wish-list this week. Our members reveal their hopes, dreams and ideals for the future of the program all succinctly tied up in a big red (roo) bow. This comes after Qantas announced significant changes to their program last month. A free upgrade once a year is … Continued
Last week saw the launch of a new frequent flyer program in Australia celebrated with 5,000 lucky members getting $100 flight vouchers. And there is another 2,500 vouchers to be won. But this program is a program with a little bit of difference to what we are used to. At first glance it’s not really … Continued
One of our members is planning a big family trip to Disneyworld in Florida, and asks the question I am looking to take the family to Disneyworld around September. So basically Sydney to Orlando. Assuming I am bronze member in both Frequent Flyer programs, and the money for the flights is roughly the same. We … Continued