Loyalty Program

Loyalty Program is a popular topic at the Australian Frequent Flyer. All frequent flyer programs are essentially loyalty programs. But there are other non-airline loyalty programs, such as the loyalty programs associated with hotels.

The Bunnings Warehouse hardware chain store in North Mackay, Queensland, Australia with a large carpark in front of it with customer cars.

Earn Flybuys Points at Bunnings & Officeworks

Bunnings Warehouse and Officeworks have officially joined the Flybuys loyalty program, allowing you to earn and redeem Flybuys points at both retailers. From 1 December 2021, you can now earn 1 Flybuys point for every dollar spent at both Bunnings and Officeworks. That’s in addition to all the other ways to earn Flybuys points, including … Continued

1 Dec 2021 Flybuys
Simon McGrath and Olivia Wirth

Qantas & Accor Launch Loyalty Program Partnership

Qantas and Accor have launched their long-awaited loyalty program partnership, allowing Qantas Frequent Flyer and Accor ALL members to link their accounts, “double dip” on points and enjoy extra perks when flying or staying. With this partnership, Qantas Frequent Flyer members can earn extra Qantas points when booking stays at Accor hotels. Selected Accor loyalty … Continued

Qantas Emirates and Jetstar planes at MEL

Qantas & Emirates Seek Approval to Extend Partnership

Qantas and Emirates have announced that they intend to seek regulatory approval to extend their partnership until at least 2028, with a possible further extension until 2033. It’s a vote of confidence in the extensive alliance between Qantas and Emirates which will likely continue to benefit both airlines, even after Qantas resumes non-stop flights from … Continued

5 Oct 2021 Emirates
British Airways Boeing 787-8 at LHR

BA Executive Club Welcomes Australian Members

British Airways has removed a bizarre rule which prevented Australian and New Zealand residents from joining its Executive Club frequent flyer program. For many years, Australian and New Zealand residents have been technically excluded from joining the British Airways Executive Club program. The rule was a hangover from the time when Qantas and British Airways … Continued

23 Sep 2021 British Airways
Inflight staff serving food to a female business passenger in the business cabin, Qantas A330

How to Stop Qantas Business Rewards Points Expiring

Numerous AFF members say their Qantas Business Rewards points have expired recently without any warning. Just like Qantas points, Qantas Business Rewards points expire after 18 months of account inactivity. If you haven’t taken any flights or earned any Qantas Business Rewards points since the beginning of the pandemic – which happens to be 18 … Continued

13 Sep 2021 Qantas
How many Qantas points are there in circulation?

How Many Qantas Points Are There in Circulation?

Ever wondered how many Qantas Frequent Flyer points there are in existence? The exact number of Qantas points in the total pool is a closely guarded secret. Of course, it’s also constantly changing as Qantas Frequent Flyer members earn and redeem their points. But using publicly available information – and some educated guesses to fill … Continued

9 Sep 2021 Qantas
Alitalia is shutting down

Alitalia is Shutting Down: Impact on Velocity Members?

The Italian government will shut down its terminally unprofitable flag carrier Alitalia next month, replacing it with a brand new airline. ITA, which stands for Italia Trasporto Aereo, will take over many of Alitalia’s old aircraft and routes from 15 October 2021. But, determined not to repeat the same mistakes as its predecessor, ITA will … Continued

Podcast #65: Loyalty Programs: Behind the Scenes

The ‘AFF on AIR’ podcast often looks at frequent flyer and loyalty programs from a consumer’s perspective. But what goes on behind the scenes? What is the logic behind the decisions made by the people running loyalty programs? To find out what goes on behind the scenes, Matt Graham is joined on Episode 65 of … Continued

Qantas 767

Qantas Award Flights Were Incredible Value in the 1990s

Redeeming Qantas Frequent Flyer points for a Classic Flight Reward might seem like good value in 2021 – and it usually is. But the value of Qantas points in 2021 is nothing compared to the way things were 25 years ago! These days, for example, it costs 57,000 Qantas points + $80 in taxes & … Continued

19 Jul 2021 Qantas
Tax and frequent flyer points

Podcast #61: Frequent Flyer Points & FBT

Business rewards programs such as Qantas Business Rewards have become increasingly popular in recent years. With Qantas Business Rewards, points are earned by the business and can then be transferred to anyone including employees. But does this have any Fringe Benefits Tax (FBT) implications? It’s generally considered that points earned by employees in their personal … Continued

Qantas Closes Airport Service Desks

Qantas Adds to Points Club Perks

Qantas has added new benefits for Points Club and Points Club Plus members including hotel vouchers, wine vouchers and exclusive offers. The airline is also introducing a new “Milestone Bonus Reward” at the half-way point between Points Club and the higher Points Club Plus tier. It’s the first time Qantas has made changes to its … Continued

17 May 2021 Qantas