An Air New Zealand customer is significantly out of pocket after a series of unfortunate events that none of the three airlines involved are willing to take responsibility for. While Air New Zealand, Qantas and Emirates play the blame game, this passenger is still waiting for a refund. Artorias was booked to fly across the Tasman with Air New Zealand, but the flight was … [Read more...]
Flight Delays is a popular topic for discussion at the Australian Frequent Flyer. No one welcomes delays of any kind, but sometimes they are unavoidable. Take a look at our guide 10 Must-Have Online Tools for Frequent Flyers to find tools which can give you early warning of flight delays.
A disruptive Qantas passenger has inconvenienced hundreds of people after his actions forced Qantas flight QF9 to return to Perth on Saturday night. The Boeing 787 turned back to Perth around 2 hours into the 17-hour flight bound for London. The flight, which originally departed at 6.45pm on Saturday, was then unable to take off again until 12.30pm the next day. Passengers were … [Read more...]
Osaka's Kansai Airport is closed until further notice following the most powerful typhoon to hit Japan in 25 years. The typhoon, which killed at least 10 people in Japan, caused extensive flooding and damage to Kansai International Airport (KIX). Following the storm, 3,000 passengers and airport staff were stranded inside the airport terminal after a tanker hit the main bridge … [Read more...]
Unlike in Australia, Europe has a government-mandated compensation scheme that forces airlines to compensate passengers affected by delayed, cancelled and overbooked flights. European airlines - and non-European airlines flying from Europe - are legally required to pay compensation to passengers delayed over two hours. In theory, this is a very consumer-friendly system that … [Read more...]
Flight delays and cancellations can happen on all airlines for many different reasons. But the way airlines handle lengthy delays can vary drastically. Some airlines will provide meal vouchers and compensation for delays. Accommodation may also be offered in the event of an overnight flight delay. But in Australia, there are no minimum standards or requirements. The only … [Read more...]