Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
We found out how Jetstar calculates refunds for passengers who book Business Class but are involuntarily downgraded to Economy.
In news that customers will welcome, Qantas is considering bringing more of its call centre work back to Australia.
Australian Frequent Flyer will make a submission to the Aviation Green Paper, and we'd like the help of the AFF community.
The Hertz Gold Plus Rewards loyalty program has shortened the validity of its points to 12 months without giving any notice to members.
I experienced so many problems trying to book a flight on the GOL Airlines website that it can only be described as a comedy of errors.
Singapore Airlines' Star Alliance Round The World Award is an excellent use of KrisFlyer miles. But it has become difficult to book one successfully.
When Qantas moves a passenger from Business to Economy, they are entitled to compensation for the involuntary downgrade. But Qantas won't reveal how it calculates the refund amount.
I was involuntarily downgraded from a paid Business Class ticket to Economy on a Virgin Australia flight. It took two months and multiple follow-up phone calls to receive a refund of the fare difference.
Qantas has removed the deadline for customers who still hold unredeemed COVID flight credits to request a refund.
The ACCC is taking Qantas to court, alleging the airline continued to sell tickets on more than 8,000 flights it had already cancelled.
Velocity Frequent Flyer is working to resolve an error that has seen some members receive fewer status credits than advertised at the time of booking.
If you still have a Qantas flight credit for a cancelled booking that was affected by COVID-19 travel restrictions, the airline says you can request a refund.