Qantas has been accused of misleading customers by advertising and selling flights in a higher class of travel than they really are. There is a well-known issue with the Qantas website where flights will be filed in a premium class of travel, even though some segments of the journey are in a lower cabin class. … Continued
One member is furious after Qantas cancelled their flight, then downgraded them from Business to Economy on the replacement flight. To make matters worse, this member has not received any compensation for the downgrade. This member was travelling with their wife and infant son from Sydney to New York, with a stopover in Los Angeles. … Continued
The tipping scam plaguing Qantas’ Los Angeles lounge appears to have returned, with Qantas flyers reporting falling victim to the scam as recently as last month. The scam, which was first reported on AFF two years ago, involves the showers in Qantas’ First and Business class lounges in Los Angeles. When showing lounge guests to … Continued
From time to time, luggage does get lost in transit. It’s one of the realities of air travel. But for affected passengers, it’s the way in which the airline resolves the problem that can make all the difference. AFF’s founder and site administrator, admin, was particularly unimpressed with Qantas recently after their bag went missing for … Continued
They say if you can’t afford travel insurance, you can’t afford to travel. But as one frustrated member recently learned, not all policies are created equally. This member’s travel insurance provider refused to pay for lost flights and accommodation after an overseas relative passed away. This member had to cancel their pre-booked trip to Adelaide … Continued