One member is furious after being ripped off by car rental company Hertz. This member hired a car in Perth, returning it to the airport with a full tank of petrol. Despite this, their credit card was later charged $26.39 for fuel. Another member reports a strikingly similar experience with Hertz. They not only returned … Continued
Two months ago we brought you the story of AFF member kpc‘s downgrade from First class. This member had booked a First class award using Qantas points from Dallas to Sydney. The flight was cancelled at short notice and they were re-booked into a mixture of Economy and Business class via Los Angeles and Auckland. … Continued
Aircraft downgrades are frustrating for frequent flyers. But Qantas took this a step further recently, cancelling their last flight of the day and rebooking passengers onto a bus! To make matters worse, our member had paid a premium for a “flexible” ticket. Despite this, they ended up paying $127 for the privilege of changing their … Continued
Virgin Australia’s A330s feature one of the world’s best Business class products. Passengers can enjoy comfortable lie-flat beds with direct aisle access, a large entertainment screen and plenty of personal space. “the business”, as Virgin calls it, is offered on all Airbus A330 flights between the east coast of Australia and Perth. Unfortunately for Virgin … Continued
A Qantas flyer is still waiting for compensation after they were downgraded from First class. This member had booked a First class award from Dallas to Sydney for his wife using Qantas points. But the flight was cancelled at short notice. An alternative routing was offered via Los Angeles and Auckland on other airlines, but … Continued