In recent weeks, several AFF members have reported being involuntarily downgraded on Qantas tickets. In each case, the flight was operated by a Qantas partner airline. LATAM Airlines downgrade In one recent example, ozflier had paid for a full-price Business Class flight to South America with Qantas. The trip included a flight from Auckland to Santiago … Continued
Unlike at Qantas, Virgin Australia normally gets priority boarding right. Virgin Australia staff are pretty good at ensuring the priority boarding queue is only used by passengers entitled to do so. And the gate agents will make sure that everyone in the priority boarding queue has been processed, before they start boarding from the general … Continued
Most hotels take customer service very seriously. And it’s not hard to see why. Most cities have literally hundreds of hotels, and all offer the same basic service. So, personalised customer service is seen as a key differentiator to drive loyalty and attract repeat business – especially for high-end hotels. At some hotel chains, it … Continued
As part of Qantas’ agreement with Emirates, eligible Qantas Frequent Flyer members are entitled to Emirates Lounge access when flying with Qantas. There are some restrictions; for example, flights to the Americas and South Africa are excluded, and you should be travelling on a Qantas-issued ticket. But, in general, access is available to Gold, Platinum … Continued
An Air New Zealand customer is significantly out of pocket after a series of unfortunate events that none of the three airlines involved are willing to take responsibility for. While Air New Zealand, Qantas and Emirates play the blame game, this passenger is still waiting for a refund. Artorias was booked to fly across the Tasman … Continued