Qantas CEO Alan Joyce recently told a room full of business leaders and journalists in Perth that the airline’s frequent flyer scheme and points “are the envy of the world”. In this month’s Qantas Magazine, Joyce also wrote that Qantas is “making it easier for members to book that dream trip with Qantas Points”. Sadly, the … Continued
Many Qantas customers are already well aware of the major problems right now with the Qantas call centre. To Qantas’ credit, the horrifyingly long wait times have now started to come down. But even if you can get through to somebody and don’t get hung up on, trying to make or change a Classic Flight … Continued
Velocity Frequent Flyer members would normally need to earn at least 250, 500 or 1,000 status credits during a 12-month period to upgrade to Silver, Gold or Platinum status respectively. But Velocity routinely upgrades frequent flyers who are still just a little bit short of the published status credit target, provided they’ve flown the minimum required … Continued
Qantas has finally fixed an error with the way its website prices Classic Flight Rewards on Alaska Airlines after more than a year. Last month, Australian Frequent Flyer highlighted a glitch with the Qantas website where Business Classic Reward seats on Alaska Airlines were being incorrectly priced at the higher “First Class” level. The Qantas website even … Continued
When booking a series of flights on one ticket, you would expect to be looked after if the first flight was delayed and you missed your onward connection as a result. But this is not what happened to an AFF member who recently booked a Qantas ticket to Greece. In fact, Qantas abandoned the passengers … Continued