Qantas Hangs Up on Platinum Member Requesting Refund
A Qantas call centre agent hung up on a Platinum frequent flyer calling to enquire why it was taking so long to receive a refund for their cancelled flight. The
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It can be difficult to work out how best to redeem your points and to find award availability. Airlines don't always make it easy to redeem your hard-earned points effectively. But there’s no need to waste hours searching for award seats that might not even exist!
We can help you with simple award flight bookings, right through to complex round-the-world itineraries. Our team knows how to find award availability, how to take advantage of frequent flyer program sweet spots, and we can help you to maximise free stopovers & open-jaws. If you have points with more than one airline or rewards program, we can also advise on the best program to use. So your points go even further!
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Airlines & their Loyalty Programs
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Air New Zealand
American Airlines
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All
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Recent Credit Card Promotions
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All
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Recent Hotel Promotions
Accor Hotels
Hilton
Hyatt
InterContinental
All
Wine, Food & Shopping Rewards
Wine Deals
Shopping Reward Programs
General Wine Discussion
Qantas & Virgin Wines
Food & Cooking
Recommended Restaurants
Credit Card Points Transfer Assistant
To get started with the AFF Credit Card Points Transfer Assistant, please select your credit card rewards program:
Award Booking Service
It can be difficult to work out how best to redeem your points and to find award availability. Airlines don't always make it easy to redeem your hard-earned points effectively. But there’s no need to waste hours searching for award seats that might not even exist!
We can help you with simple award flight bookings, right through to complex round-the-world itineraries. Our team knows how to find award availability, how to take advantage of frequent flyer program sweet spots, and we can help you to maximise free stopovers & open-jaws. If you have points with more than one airline or rewards program, we can also advise on the best program to use. So your points go even further!
Comprehensive Training Program
Our Training Program is the ultimate resourse for Australian travellers that want to learn how to travel better for less.
Informative Live Webinars
Our live webinars cover a wide range of topics of interest to frequent flyers, point collectors and anyone that wants to get more out of their travel.
By attending these hour-long sessions you’ll get to hear – directly from our experts – the very latest tips and strategies to travel better for much less! You’ll also have the opportunity to ask questions, and to interact with our team & other webinar participants.
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
A Qantas call centre agent hung up on a Platinum frequent flyer calling to enquire why it was taking so long to receive a refund for their cancelled flight. The
Read moreRegional Express Airlines (Rex), Australia’s largest independent regional airline, has been profitable almost every year since 2004. Given the volatility of the aviation industry and tight margins on regional aviation,
Read moreLast month Qantas announced a plan to close its airport service desks and sales counters, including the service counters in Qantas airport lounges. The airline says that the removal of
Read moreOver the past few years, many frequent flyer programs have moved away from the customer-unfriendly policy of points expiring after fixed amounts of time. In late 2019, for example, both
Read moreQantas will close its airport service desks and sales counters, and reduce staffing levels at baggage services desks, resulting in the loss of around 100 jobs. The move will help
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