Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
Online travel agency Fly365 entered voluntary administration last Friday, after 4 years in business. Many hundreds of Fly365.com customers that booked tickets during recent weeks have now had their tickets cancelled. Others are without recourse after airlines cancelled flights which were originally booked through Fly365 due to the coronavirus outbreak. These customers have been left … Continued
Most Qantas Frequent Flyer members are used to getting emails from the airline. Qantas sends out almost daily emails about sales, Rewards Store discounts, health insurance, Qantas Golf Club, credit cards, monthly newsletters, offers to upgrade your flight… the list goes on. But one AFF member is particularly unimpressed to have received no less than nine emails … Continued
In December 2019, Qantas expanded its partnership with Air France and KLM. Qantas Frequent Flyer members can now earn and redeem points on all Air France and KLM flights. Qantas customers can also access some additional benefits based on their tier status. Qantas Frequent Flyers with Gold status or above are entitled to priority check-in, … Continued
In recent weeks, QantasLink has announced new regional services to Ballina, Kangaroo Island and now Orange. But Regional Express (Rex) has complained to the Australian Competition & Consumer Commission (ACCC) that QantasLink is using its dominant position to force them out of these markets. New QantasLink flights from Adelaide to Kangaroo Island From July, QantasLink … Continued
As we covered yesterday, there are a wide range of topics that Australian frequent flyers would like to bring up with Qantas CEO Alan Joyce. Australian Frequent Flyer members were also asked recently what they would say if they got an opportunity to meet Virgin Australia’s new CEO, Paul Scurrah. Interestingly, the range of issues … Continued
If you had an opportunity to meet Qantas CEO Alan Joyce, what would you say to him? This question was recently put to the Australian Frequent Flyer community. There have already been 100 responses (and counting), with frequent flyers expressing a wide range of different points of view about the way in which our national … Continued
A couple of weeks ago, we revealed how Qatar Airways customers may pay more when booking flights on a computer. That’s because Qatar Airways gives a 10% discount for bookings made on a Smartphone or mobile device. But Qatar Airways is certainly not the only company to employ price discrimination based on the device being … Continued
An Australian Federal Court judge has ruled that hotel booking website Trivago misled customers into believing they were getting the best price on hotel rooms. In 2018, the Australian Competition & Consumer Commission (ACCC) alleged that Trivago, which is owned by Expedia, created a false impression that customers would be shown the lowest price when … Continued
Last week, we brought you the story of the Qantas passengers that were involuntarily downgraded on a flight from Tokyo to Melbourne after their Business class seats became inoperable. They were not given any alternative but to accept the airline’s paltry offer of compensation – which they still have not received because they’ve since been … Continued
A Qantas Business class passenger has vowed never to fly with the airline again, after they were forced to accept a downgrade to Economy on an overnight international flight. Janet Riddell had paid for a Business Class ticket on Qantas flight QF80 from Tokyo Narita to Melbourne. The ticket was booked seven months in … Continued
The Australian Competition & Consumer Commission (ACCC) has made numerous recommendations in its 149-page final report on loyalty programs, which was released today. The ACCC says that changes are needed to protect consumers, warning that unfair practices of loyalty programs could cause real harm. The Australian Frequent Flyer made a detailed submission to the ACCC’s … Continued
Something needs to be done about the taxi touts harassing and scamming tourists arriving at Melbourne Airport. If you’ve flown to Melbourne’s Tullamarine Airport recently, you may have noticed the scourge of taxi touts that hang around the arrivals area. These touts offer unsolicited transportation services and are often unwilling to take “no” for an … Continued
