Virgin Clarifies Priority Boarding Policy
Virgin Australia made a minor change to its flight boarding procedure last year, but the priority boarding queue retains its priority.
Tag: Complaints & Resolutions
Emirates Says Angle-Flat Business Class “Equivalent” to Lie-Flat
Emirates recently told the NZ Disputes Tribunal that to an ordinary traveller, an angle-flat Business Class seat is equivalent to lie-flat.
Qantas to Launch ‘Find My Credit’ Portal
Qantas will launch a new ‘Find My Credit’ website dedicated to helping customers find and redeem their forgotten Qantas flight credits.
Velocity Accounts Suspended & Reinstated: What Happened?
Last week, an unusually large number of Velocity Frequent Flyer member accounts were suspended due to suspicious activity.
Qantas Lounge Access on WestJet Codeshare Flights?
Qantas has confirmed that lounge staff were incorrect to deny entry to a Qantas Club member flying on a QF-marketed codeshare flight operated by WestJet.