The Qantas website has been plagued with errors since it was "upgraded" earlier this month. Unfortunately, one of the most serious problems has still not yet been resolved. The Qantas website is currently overcharging for some Classic Flight Reward bookings. The correct amounts of taxes and carrier charges are being applied, but the amount of Qantas points quoted for many … [Read more...]
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
To enhance your travel experience, use one of the online tools we describe in our guide 10 Must-Have Online Tools for Frequent Flyers.
An AFF member and Qantas Platinum frequent flyer is still waiting for a Qantas refund of $4,000, two months after they had to cancel their flight. And they could be waiting a lot longer, as Qantas has stopped responding to emails and phone calls. PaulDQLD had originally booked two return Qantas Business class fares from Sydney to Bangkok. For these tickets he paid $5,963 and … [Read more...]
An AFF member is frustrated with their car rental agency after being falsely charged for excess mileage. Not only was the charge incorrect, but nutwood was not notified that the fee had been deducted from their credit card. The erroneous car rental charges were eventually refunded, but only after being disputed several times. It seems this incident is far from a one-off. Car … [Read more...]
An AFF member is unimpressed with Bankwest after their credit card was stolen and used for $4,000 worth of fraudulent transactions. opusman immediately contacted Bankwest to dispute the transactions. But Bankwest has advised that it will take up to 8 weeks to investigate. In the meantime, opusman says the bank has instructed them to continue paying off the card in full - … [Read more...]
One AFF member recently flew with Qantas to Singapore, then returning with Singapore Airlines. Unfortunately for henleybeach, their suitcase was damaged on both flights. But the follow-up customer service received from each airline could not have been more different! This member flew with Qantas in Business class from Adelaide to Singapore in February. They sent photos and … [Read more...]