Last week, we brought you the story of the Qantas passengers that were involuntarily downgraded on a flight from Tokyo to Melbourne after their Business class seats became inoperable. They were not given any alternative but to accept the airline's paltry offer of compensation - which they still have not received because they've since been unable to contact Qantas. Sadly, … [Read more...]
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
There have been complaints recorded against most airlines, and other reward programs such as Flybuys.
A Qantas Business class passenger has vowed never to fly with the airline again, after they were forced to accept a downgrade to Economy on an overnight international flight. Janet Riddell had paid for a Business Class ticket on Qantas flight QF80 from Tokyo Narita to Melbourne. The ticket was booked seven months in advance. At check-in, this member was advised that the … [Read more...]
The Australian Competition & Consumer Commission (ACCC) has made numerous recommendations in its 149-page final report on loyalty programs, which was released today. The ACCC says that changes are needed to protect consumers, warning that unfair practices of loyalty programs could cause real harm. The Australian Frequent Flyer made a detailed submission to the ACCC's … [Read more...]
Qantas Frequent Flyer points don't expire as long as you earn or redeem at least one point every 18 months. But if they do expire, you can get expired Qantas points back by completing a Qantas points "challenge". How to get expired Qantas points back Qantas Frequent Flyer offers members the opportunity to earn back their expired points if certain criteria are met. To be … [Read more...]
Something needs to be done about the taxi touts harassing and scamming tourists arriving at Melbourne Airport. If you've flown to Melbourne's Tullamarine Airport recently, you may have noticed the scourge of taxi touts that hang around the arrivals area. These touts offer unsolicited transportation services and are often unwilling to take "no" for an answer. Many are not … [Read more...]