The Blessing & Curse of Online Travel Reviews
Online reviews have made it much easier for travellers to research hotels, restaurants, airlines and tour companies. But they’ve also changed the travel experience – and not always for the better.
Tag: Complaints & Resolutions
Qantas’ 24-Hour “Change of Mind” Policy
If you change your mind about a Qantas flight booking, you can cancel within 24 hours for a full refund. You can also fix small mistakes at no cost on the day of booking.
How to Write an Effective Airline Complaint
When writing a complaint to an airline, you’re more likely to get the desired outcome if you keep it succinct, take out the emotion and clearly state what you want.
The Qantas Flights Where You Should Bring Your Own Food
If you’re flying Qantas from Samoa, Tonga or Palau, eat beforehand and bring your own snacks as there is limited food available on board – even in Business Class.
The Power of the AFF Community
There’s nothing quite like the power of an engaged – and at times enraged – community to help other people and bring about positive change. That’s exactly what AFF is, and it’s thanks to people like you.