Something needs to be done about the taxi touts harassing and scamming tourists arriving at Melbourne Airport. If you've flown to Melbourne's Tullamarine Airport recently, you may have noticed the scourge of taxi touts that hang around the arrivals area. These touts offer unsolicited transportation services and are often unwilling to take "no" for an answer. Many are not … [Read more...]
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
There have been complaints recorded against most airlines, and other reward programs such as Flybuys.
The recent changes to Virgin Australia's Business class catering have come back to bite after a Virgin Business Class passenger was told they'd have to pay for a can of Diet Coke. Last Wednesday, Virgin stopped offering Business class guests complimentary snacks and drinks from the Economy buy-on-board menu. Business class passengers that would like something to eat or drink … [Read more...]
Earlier this year, Lufthansa attempted to sue a passenger that exploited hidden-city ticketing. After they skipped the last flight on their ticket, the German airline demanded this customer pay the substantial difference in ticket price. The court case generated a lot of public interest and was seen as a "test" to see if the courts would set a precedent that favoured the … [Read more...]
When you've booked a Business Class ticket, it's extremely frustrating to turn up to the airport and find out you've been involuntarily downgraded to Economy Class. But, if you're flying with Qantas, that's only the beginning of the nightmare. Australian Frequent Flyer has been very concerned to learn of Qantas not providing adequate compensation to passengers for … [Read more...]
Last week, the Australian Competition & Consumer Commission (ACCC) released a draft report on customer loyalty schemes in Australia. The report identified "significant concerns" held by the ACCC surrounding data practices, consumer and competition issues relating to loyalty programs in Australia. The 107-page draft report is available to the public on the ACCC … [Read more...]