Fraudsters have been targeting Australians with phishing emails claiming to be from Qantas, warning recipients not to let their "Coronavirus Relief Bonus go to waste". There are various versions of the fake emails, which look somewhat genuine but have several telltale giveaways of a phishing scam. These emails have subject lines including "Your Personal Coronavirus Relief … [Read more...]
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
There have been complaints recorded against most airlines, and other reward programs such as Flybuys.
ACCC Fears for Airline Competition in Australia
The ACCC will maintain close scrutiny on domestic airline competition over the next three years amid concerns that some airlines could exploit the pandemic to engage in anti-competitive behaviour. Yesterday, the ACCC handed down its first of many quarterly reports that it will produce for the federal government until 2023, outlining the impact of COVID-19 on the domestic … [Read more...]
No Refunds as Many Priority Pass Lounges Remain Closed
Priority Pass members have complained that they have not been offered refunds, even though they have been unable to travel and many airport lounges have been closed since March. Priority Pass sells annual memberships which, under normal circumstances, grant access to over 1,300 participating airport lounges & restaurants around the world. This includes 8 lounges and 15 … [Read more...]
Goodwill Lost: Customers Have Long Memories
Most businesses have faced significant issues due to COVID-19, particularly in the travel industry. With borders closed, many airlines have had to cancel flights and many tour operators have had to temporarily shut down. Millions of cruises, car rentals and hotel bookings have also been cancelled as would-be travellers have been stuck at home. But the way in which businesses … [Read more...]
U.S. Airlines Permanently Axe Change Fees
United Airlines made a surprise announcement last weekend that it would permanently remove change fees on domestic airfares. Within days, almost every other major U.S. airline has followed suit in a fundamental change to the revenue models of American airlines. United and most other U.S. airlines have been waiving change fees since COVID-19 began to seriously disrupt travel … [Read more...]
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