Update: The double status credits promotion has been extended for 24 hours due to the problems experienced on the evening of 25 February. You can now earn double status credits for eligible bookings made by 11.59pm (AEDT) on 26 February 2020. The Qantas website has suffered a major meltdown in the final hours of the February 2020 double status credits offer. Dozens of AFF … [Read more...]
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
There have been complaints recorded against most airlines, and other reward programs such as Flybuys.
Online Travel Agency Fly365 Enters Liquidation
Online travel agency Fly365 entered voluntary administration last Friday, after 4 years in business. Many hundreds of Fly365.com customers that booked tickets during recent weeks have now had their tickets cancelled. Others are without recourse after airlines cancelled flights which were originally booked through Fly365 due to the coronavirus outbreak. These customers have … [Read more...]
Qantas Too Trigger-Happy with Emails?
Most Qantas Frequent Flyer members are used to getting emails from the airline. Qantas sends out almost daily emails about sales, Rewards Store discounts, health insurance, Qantas Golf Club, credit cards, monthly newsletters, offers to upgrade your flight... the list goes on. But one AFF member is particularly unimpressed to have received no less than nine emails encouraging … [Read more...]
KLM Inconsistently Honouring Qantas Frequent Flyer Benefits
In December 2019, Qantas expanded its partnership with Air France and KLM. Qantas Frequent Flyer members can now earn and redeem points on all Air France and KLM flights. Qantas customers can also access some additional benefits based on their tier status. Qantas Frequent Flyers with Gold status or above are entitled to priority check-in, priority boarding, priority baggage … [Read more...]
Rex Complains to ACCC as QantasLink Adds Regional Flights
In recent weeks, QantasLink has announced new regional services to Ballina, Kangaroo Island and now Orange. But Regional Express (Rex) has complained to the Australian Competition & Consumer Commission (ACCC) that QantasLink is using its dominant position to force them out of these markets. New QantasLink flights from Adelaide to Kangaroo Island From July, QantasLink will … [Read more...]
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