If you've booked an international flight for travel in April or May, your flight will almost certainly be cancelled. Qantas, Jetstar and Virgin Australia are all grounding international flights from the end of this month - as are many other airlines around the world. But if your flight has been cancelled, are you entitled to a full refund? It would appear that the answer … [Read more...]
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
There have been complaints recorded against most airlines, and other reward programs such as Flybuys.
Airline call centres worldwide are struggling to cope with the current surge in demand, leaving many calls unanswered and others on hold for many hours. Qantas customers, for example, have reported waiting well over 5-6 hours on hold - or simply being hung up on - over recent weeks. Qantas call centre staffing levels were already unacceptably low before the coronavirus … [Read more...]
Qantas yesterday released a new, more generous change & cancellation fee waiver after its previous policy attracted considerable criticism. Jetstar flights are also included in this. If you have an existing Qantas or Jetstar booking for travel until 31 May 2020, you now have the option to change dates or cancel your trip and receive a credit voucher. This applies to all … [Read more...]
Qantas Frequent Flyer points don't expire as long as you earn or redeem at least one point every 18 months. But if they do expire, you can get some of your expired Qantas points back by completing a Qantas points "challenge". How to get expired Qantas points back Qantas Frequent Flyer offers members the opportunity to earn back 50% of their expired points if certain criteria … [Read more...]
Update: The double status credits promotion has been extended for 24 hours due to the problems experienced on the evening of 25 February. You can now earn double status credits for eligible bookings made by 11.59pm (AEDT) on 26 February 2020. The Qantas website has suffered a major meltdown in the final hours of the February 2020 double status credits offer. Dozens of AFF … [Read more...]