Many frequent flyers will be familiar with the scourge of the airline industry that is fuel and carrier surcharges. These are arbitrary surcharges that many airlines add to the cost of a flight in the same way as they add genuine government taxes and airport charges. Sadly, the hotel industry has started to adopt a similar practice. "Resort fees", as they're known, are now … [Read more...]
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
To enhance your travel experience, use one of the online tools we describe in our guide 10 Must-Have Online Tools for Frequent Flyers.
LATAM Compensation Merry-Go-Round
Another passenger booked on a Qantas flight operated by LATAM Airlines has been bumped from their flight due to overbooking. Yet again, neither LATAM Airlines nor Qantas are accepting any responsibility. LATAM has not offered compensation, with both airlines telling this passenger to speak to the other airline. This is not the first time that LATAM Airlines has denied … [Read more...]
How to Lose a Loyal Customer in 5 Minutes
It takes years to build customer loyalty, but just a few minutes to destroy it. Max Samuels is a Qantas Platinum member who has been loyal to the airline for many years. But in a recent incident, a Qantas staff member was so rude to this member, who also holds lifetime Gold status, that they decided to try Virgin Australia… and loved it. This member had purchased a … [Read more...]
Qantas Acts Quickly after Points Stolen
For Qantas Frequent Flyer members with large point balances, having those points stolen could be a nightmare. Thankfully, if this does happen, the airline has processes in place to recover the points. DoctorSimon was mortified to discover recently that 185,000 points had been stolen from their Qantas Frequent Flyer account. The thief had already used the points to book … [Read more...]
The Qantas Website Should Display Fare Classes
The lack of fare class information on the Qantas website has long been a source of frustration for frequent flyers. When booking a flight, the fare class has many implications in terms of the fare conditions, ability to upgrade and earning frequent flyer points. Yet, the Qantas website does not display the fare class that is being booked. Why your Qantas fare class … [Read more...]
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