When you've booked a Business Class ticket, it's extremely frustrating to turn up to the airport and find out you've been involuntarily downgraded to Economy Class. But, if you're flying with Qantas, that's only the beginning of the nightmare. Australian Frequent Flyer has been very concerned to learn of Qantas not providing adequate compensation to passengers for … [Read more...]
Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience - these things do happen, and there may well be cause to complain.
There have been complaints recorded against most airlines, and other reward programs such as Flybuys.
AFF Response to ACCC Report on Loyalty Schemes
Last week, the Australian Competition & Consumer Commission (ACCC) released a draft report on customer loyalty schemes in Australia. The report identified "significant concerns" held by the ACCC surrounding data practices, consumer and competition issues relating to loyalty programs in Australia. The 107-page draft report is available to the public on the ACCC … [Read more...]
Economy Downgrade Inadequate, Court Rules
Passengers that book a Business Class ticket should not have to accept a downgrade to Economy Class, a German court has ruled. In a recent case, the judge found that Economy Class was an inadequate and unequal replacement for a paid Business Class ticket. This may sound like common sense, but involuntary downgrades are more common than you might expect. In addition, the … [Read more...]
ACCC Shares “Significant Concerns” Over Loyalty Programs
The Australian Competition and Consumer Commission (ACCC) has expressed "significant concerns" over the practices of frequent flyer, supermarket and credit card loyalty programs in Australia. In a 97-page draft report on Australian loyalty schemes, the ACCC identifies several key areas of concern, ranging from opaque privacy policies to expiring frequent flyer points and … [Read more...]
Singapore Airlines Handles Delay Flawlessly
We often hear horror stories about airline delays that have been handled so badly that the situation turns from an inconvenience into a nightmare. But this week, an AFF member has actually complimented an airline on the professional and efficient manner in which they dealt with a significant delay. luxury-lizard was flying from Frankfurt to Singapore with Singapore Airlines. … [Read more...]
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