Aviation White Paper Lets Down Australian Consumers
The Australian government has proposed a new airline ombudsman and Charter of Customer Rights in its Aviation White Paper. This does very little for consumers.
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Complaints & Resolutions
Complaints & Resolutions is a popular topic at the Australian Frequent Flyer. While no-one likes a bad travel experience – these things do happen, and there may well be cause to complain.
Thieves Targeting Velocity Frequent Flyer Accounts
An alarmingly high number of Velocity Frequent Flyer members have had their accounts hacked and points stolen in recent months.
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Beware: Fake Qantas Phone Number Scam
Scammers have bought Qantas’ US phone number in Australia. If you call the US phone number but you’re in Australia, you’ll probably get scammed.
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Qantas Hotels Stops Providing Tax Invoices
Qantas Hotels has stopped issuing tax invoice receipts for Australian hotel bookings at the request of its supplier, Expedia.
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The Scourge of Invisible Fine Print in Loyalty Programs
It’s bad enough when loyalty programs hide exceptions in the fine print, but it’s even worse when they aren’t made publicly available at all.
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